Job Description

Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip - work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.
Located at the heart of the Kuala Lumpur City Center, Traders by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.
Department: Human Resources
Reports To: Director of Human Resources
Job Summary: The Learning & Development Manager is responsible for assessing training needs, developing and delivering orientation, induction, and training programs, preparing training plans and materials, coordinating training resources and calendars, and evaluating training effectiveness to support colleague performance and service excellence.
Key Responsibilities:

• Assesses training needs based on Performance Monitor Report, Succession Planning, guest comments, business results, and observation among others.
• Communicates training needs analysis results to Director of HR and concerned division/department heads.
• Develops annual training plan for general and soft skills, knowledge, Management, Supervisory, Shangri-La Academy, Languages, and areas for improvement based on the result of training need analysis and revise when needed.
• Develops internal programs and prepares Trainer's kits (Instructor Guide, Participant's Workbook) as needed.
• Prepares Monthly Training Calendar based on Training Forecasts submitted by departments and determines both internal and external teaching resources.
• Conducts monthly orientation for new hire.
• Introduces Shangri-La Group, Vision, Mission, Philosophy, Guiding Principles, SFSMS, ISO, Handbook P&P and other core service skills and knowledge trainings.
• Ensures that Department Heads prepare a proper Induction Program for new employees and follow up on employees' performance during probation.
• Evaluates effectiveness of Orientation/ Induction program and provide recommendation for improvement.
• Maintains updated files of external and internal trainings, Training Needs Analysis, Monthly Training Forecast, and Monthly Training Summary, among others.

Qualifications:

• Bachelor's Degree in Human Resources/ Hospitality/ Hotel Management.
• Excellent interpersonal and communication skills. Able to speak other languages will be an added advantage.
• With a minimum of one (1) year working experience of similar capacity.
• Effective Training and Presentation skills
• Pleasant, flexible, approachable, and have effective interpersonal skills.
• A team player and good at computer literate.
• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.

Skills Required