Job Description

Description
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
Are you passionate about empowering others and driving innovation?
Step into the role of Learning & Development Manager, where your expertise will shape impactful training programs and foster a culture of continuous growth. We are committed to nurturing talent and aligning development with our strategic vision - your leadership will inspire our team and elevate performance across the hotel.
If you're enthusiastic about designing transformative learning experiences and cultivating a positive, high-performance environment, we are excited to hear from you.
In this role, you will lead the hotel's training initiatives, ensuring alignment with brand standards and operational policies. You will develop engaging learning resources, implement growth frameworks, and uphold excellence in stakeholder engagement. Collaborating closely with the Director of Human Resources, you will play a pivotal role in building a dynamic Learning & Development function that supports the growth and success of every team member.
What will I be doing?
As the Learning & Development Manager, you will be responsible for performing the following tasks to the highest standards:

• Training Program Design & Delivery

Skilled in developing comprehensive training programs tailored to the unique needs of various hotel departments, ensuring alignment with operational goals and brand standards.
Proficient in crafting engaging, results-driven learning materials using diverse instructional methodologies to enhance knowledge retention and application.
Exceptional presentation and facilitation abilities, with a confident and dynamic approach to delivering impactful training sessions across all levels of the organization.

• Needs Assessment & Analysis

Demonstrated expertise in conducting comprehensive Training Needs Analysis (TNA) to identify skill gaps and align learning initiatives with departmental and organizational goals.
Skilled in evaluating performance data to measure the effectiveness of training programs and uncover opportunities for continuous improvement.

• Leadership & Management

Proven ability to lead and inspire teams, fostering a collaborative and high-performance work culture.
Strong track record of partnering with department heads and senior leadership to align learning and development strategies with broader business objectives.

• Communication & Interpersonal Skills

Exceptional verbal and written communication abilities, with a talent for conveying information clearly, confidently, and professionally across all levels of the organization.
Adept at building strong, collaborative relationships with team members and stakeholders, fostering a supportive and engaging learning environment.

• Project Management

Proficient in planning, executing, and overseeing training initiatives within defined timelines and budget parameters, ensuring seamless delivery and measurable outcomes.
Skilled in resource allocation and coordination to support the successful implementation of learning programs across departments.

• Technology & E-Learning

Well-versed in utilizing a variety of e-learning platforms and digital tools to deliver engaging and accessible online training experiences.
Skilled in leveraging technology to enhance learning outcomes, monitor progress, and support continuous development across all levels of the organization.

• Evaluation & Continuous Improvement

Skilled in assessing the effectiveness of training programs through structured feedback, performance metrics, and post-training evaluations.
Committed to enhancing learning initiatives by integrating feedback, analyzing outcomes, and applying industry best practices to ensure ongoing improvement and relevance.

• Industry Knowledge

Comprehensive understanding of the hospitality sector, with insights into current trends, operational challenges, and best practices that inform strategic learning and development initiatives.
Well-versed in industry regulations and standards, ensuring all training programs are compliant and aligned with legal and brand requirements.
What are we looking for?
A Learning & Development Manager, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Proven experience in learning and development or training roles, preferably in the hospitality industry. Experience in a prestigious luxury hotel is advantageous.

• Experience in hotel pre-opening projects is highly valued, showcasing strategic planning capabilities and the flexibility to navigate dynamic operational environments.

• Strong knowledge of training methodologies, instructional design principles, and learning management systems.

• Excellent facilitation and presentation skills.

• Outstanding communication and interpersonal skills, with the ability to connect with and engage diverse audiences across all levels.

• Proficient in Microsoft Office applications and training-related software to support program development and delivery.

• Skilled in analyzing performance data and translating insights into targeted, results-driven learning solutions.

• Flexible and resilient, with the ability to thrive in a fast-paced, dynamic hospitality environment.

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Skills Required