Job Description

The Learning & Talent Central Services (LTCS) Specialist provides learning and talent services in compliance with regulatory requirements, Novartis Pharma Quality Manual and other relevant procedures as applicable.

Your Responsibilities:

Your responsibilities include, but not limited to

• Learning and Talent Central Administrator in Novartis Learning and Talent related systems
• Ensure compliance to Novartis internal quality standards, relevant regulatory requirements and service level agreement (SLA)
• Deliver high-quality service using applications like SNOW, Internal Training Tools, SharePoint etc. and support in release/new system features and contribute to testing as needed
• Support in service quality, process improvements projects, deviation triage, investigations and in CAPA implementation as needed
• Stay apprised with the information on the major on-going incidents, escalations, issues and develop an understanding of recurring incidents and problem tickets
• Ensure the feedback provided based on the CSAT outcome and quality audits on ticket handling and resolution provided are acted upon
• Ensure all time readiness for customer and internal audits and support customers during audits and inspections by providing requested training documents
• Train/Mentor personnel for successful and timely onboarding of new joiners

Minimum requirements

What you\'ll bring to the role:

• Graduate/Postgraduate in Pharmacy/Life Sciences/Engineering/Arts/MBA/HR or equivalent from reputed institute
• Able to communicate in English and Mandarin (both in speaking and in writing to support the respective end market)
• Previous experience in cooperating with stakeholders in China
• Demonstrated ability to work in cross functional teams in an international environment
• Passion for learning - Learning Agility
• Excellent written and verbal communication skills
• Solid organizational skills including attention to details and multitasking skills

Why Novartis?

236 million lives were touched by Novartis medicines in 2022, and while we\'re proud of this, we know there is so much more we could do to help improve and extend people\'s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what\'s possible, when we collaborate with courage to aggressively and ambitiously tackle the world\'s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could achieve here at Novartis!

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

Functional Area

Human Resources

Division

People & Organization

Business Unit

P&O People Services and Technology

Employment Type

Regular

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Shift Work

No

Early Talent

Yes

Novartis