Job Description

Job Summary

We are looking for a detail-oriented and technically skilled Level 2 Support Engineer to provide advanced support for our Microsoft 365 environment, server infrastructure, and network systems. You will serve as a key escalation point for complex incidents, ensuring stability, security, and performance across our IT ecosystem.

This role is ideal for an IT professional with hands-on experience in enterprise environments who thrives on solving technical challenges and improving system reliability.

Key Responsibilities

Microsoft 365 (O365) Support:

Manage and troubleshoot Exchange Online, SharePoint, OneDrive, Teams, Intune, and Azure AD. Handle user lifecycle management (onboarding/offboarding), license allocation, and access controls. Diagnose and resolve authentication, email routing, MFA, and compliance-related issues. Support conditional access policies and endpoint management via Microsoft Intune.
Server & Infrastructure Support:

Administer Windows Server (2016/2019/2022) and Linux systems (if applicable). Maintain Active Directory, Group Policy, DNS, DHCP, file services, and backup systems. Perform routine health checks, patching, and performance optimization. Assist in virtualization environments (VMware or Hyper-V).
Network Support:

Troubleshoot LAN/WAN, Wi-Fi, switches, routers, and firewall configurations. Monitor network uptime and performance using tools (e.g., PRTG, SolarWinds, or similar). Collaborate with ISP or security teams on connectivity and performance issues. Update and maintain network documentation and topology diagrams.
General:

Resolve escalated tickets from Level 1 support within SLA. Document root causes, resolutions, and preventive measures in the knowledge base. Participate in on-call rotation for after-hours critical issues (if applicable). Contribute to infrastructure improvement projects and security hardening initiatives.
Qualifications & Skills

Required:

2-4 years of hands-on IT support experience in a business or enterprise setting. Proven experience supporting Microsoft 365 and Azure Active Directory. Solid understanding of Windows Server, Active Directory, and core networking fundamentals (TCP/IP, DNS, DHCP, VLANs, firewalls). Ability to use command-line tools, PowerShell, and diagnostic utilities. Strong problem-solving, communication, and time-management skills. Relevant certifications preferred (e.g., Microsoft 365 Certified: Modern Desktop Administrator, CompTIA Network+, or CCNA).
Preferred:

Scripting experience (PowerShell, Bash) for automation. Exposure to cloud platforms (Azure, AWS). Experience with backup solutions (e.g., Veeam, Altaro). Familiarity with ITIL processes and ticketing systems (e.g., Jira Service Desk, Zendesk, ConnectWise).
What We Offer

Monthly salary: $4,000 - $6,000 (based on skills and experience) Medical benefits Professional development support (certifications, training) Collaborative, growth-oriented work culture Opportunities to advance to Level 3 or Infrastructure Specialist roles
Please send me your updated resume with the details below.

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Thanks & Best Regards,

Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM6,000.00 per month

Benefits:

Professional development
Ability to commute/relocate:

Damansara: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Diploma/Advanced Diploma (Preferred)
Experience:

NETWORK AND SERVER: 1 year (Required)
Work Location: In person