Job Description

Located on the North western coast of Penang Island, along the famed Batu Ferringhi beach, PARKROYAL Penang Resort offers unparalleled experiences from exquisite gourmet dining, state-of-the-art facilities and a host of family-oriented activities where curated experiences are brought to life.Tucked away from the busy city yet only a short drive from it all, immerse yourself in nature\'s wonders and explore Penang, an island of rich cultural sights and renowned eco-tourism spots such as Tropical Spice Garden and Penang National Park.The Role

• Provide effective leadership to all associates under your supervision.
• Ensures and oversees guest satisfaction and smooth coordination of all services within the Spa.
• Ensure there is sufficient manning coverage for the Spa.
• Always demonstrate sincere customer focus and true appreciation for the guest experience.
• Develop and review standard operating procedures from time to time and ensure it is fully complied with.
• Develop and maintain adequate professional product program.
• Develop and maintain retail product program.
• Ensure all areas of the Spa are kept clean and well maintained at all times.
• Ensure compliance with all legislation governing the operation of a Spa facility.
• Ensure the health and safety of guests and associates are paramount at all times.
• Assist the Spa Therapists in providing consultations when necessary.
• Formulate and provide optimum service through staff training, coaching, feedback and ensuring staffing level.
• Initiate maintenance of the facilities and equipment of the areas under your supervision.
• Monitor operations budgets and ensure all costs/sales commission are strictly controlled.
• Conduct annual performance reviews and identify areas for further development and improvement.
• Prepare monthly reports and ensure timely submission.

• Strong interpersonal and people management skills.
• Energetic and knowledgeable on spa products and treatments.
• 3 - 5 years wellness and spa leadership experiences.
• Business mind set and result driven personality.
• Flexible and professional.

Pan Pacific Hotels Group