Job Description

PARKROYAL COLLECTION Kuala Lumpur puts you in the enviable heart of Kuala Lumpur\'s Golden Triangle, where shopping, entertainment and commerce all come together.Step outside our doors and experience a variety of food, available around the clock. Choose from a wide spectrum of shopping centres, from the decades-old homegrown staple Sungei Wang Plaza with its old-school charm to the award-winning shopping destination Pavilion Kuala Lumpur packed with over 700 retail outlets and restaurants.Then, when the sun goes down, let your hair down and savour Kuala Lumpur\'s vibrant nightlife just a stone\'s throw away, on Changkat Bukit Bintang with its heady brew of clubs and bars.Sight-seeing? Our hotel is just minutes away from premier destinations such as the Kuala Lumpur Convention Centre (KLCC), Petronas Twin Towers, KL Tower, Lake Gardens and Malaysia\'s International Financial District, the Tun Razak Exchange (TRX).The Role

• Provide effective leadership to all associates under your supervision.
• Ensures and oversees guest satisfaction and smooth coordination of all services within the Spa, Swimming Pool, Gymnasium and Recreation Lounge areas for the complex.
• Coordinate with Public Area Attendants on the cleaning schedules the Spa, Swimming Pool, Gymnasium and Recreation Lounge and ensure that these areas are well maintained at all times.

• Ensure there is sufficient manning coverage for the Spa, Swimming Pool and Gymnasium areas.

• Always demonstrate sincere customer focus and true appreciation for the guest experience.

• Develop and review standard operating procedures from time to time and ensure it is fully complied with.

• Develop and maintain adequate professional product program.

• Develop and maintain retail product program.

• Ensure all areas of the Spa are kept clean and well maintained at all times.

• Ensure compliance with all legislation governing the operation of a Spa facility.

• Ensure the health and safetyof guests and associates are paramount at all times.

• Interact with guests and walk-in customers in a professional, well-mannered and friendly manner.

• Conduct Spa tours to new clients/guests.

• Handle guest request and complaints and share vital information with the Complex General Manager for the purpose of improving guests/customers satisfaction.

• Build good, professional relationships with all guests/customers and deal with any queries with the objective of offering the guests/customers a \xe2\x80\x9cFULL\xe2\x80\x9d service.

• Assist the Spa Therapists in providing consultations when necessary.

• Formulate and provide optimum service through staff training, coaching, feedback and ensuring staffing level.
• Initiate maintenance of the facilities and equipment of the areas under your supervision.
• Monitor operations budgets and ensure all costs/sales commission are strictly controlled.
• Conduct annual performance reviews and identify areas for further development and improvement.
• Prepare monthly reports and ensure timely submission.

Talent ProfileStrong interpersonal and people management skills.Energitic and knowledgable on spa products and treatments.3 - 5 years wellness and spa leadership experiencesBusiness mind set and result driven personality.Flexible and professional

Pan Pacific Hotels Group