Job Description

About NCR Corporation NCR Corporation (NYSE: NCR) is a leading software and services enterprise provider in financial, retail, hospitality, telecom and technology industries. NCR is headquartered in Atlanta, USA, with 34,000 employees and does business in 180 countries. Due to our continued growth, we are looking for an experienced L3/3rdline Engineer to join the SDS Support Team in supporting our unique virtualized store infrastructure software. You will be providing awesome technical support to our global customers; ensuring all customer environments are kept up to date and providing a pro-active monitoring service to our customers. We are looking for an individual who is a proactive self-starter - who will take a lead role in solving our most complex technical issues. The L3/3rdline Engineer is an escalation point for the SDS 24/7 Support Team. You will be expected to support where required and step in to assist with day-to-day support activities raised through our ticketing system and help with alerts seen on the customer monitoring dashboards. Responsibilities and Duties: Ownership and management of software updatesplatform upgrades across all customer platforms. Act as an escalation point for the Global SDS Support Shift Teams for day-to-day support queries as and when required. Ensuring the technical documentation in the Wiki us kept up to date Maintaining and supporting the NCR SDS virtualization software and infrastructure Assisting our partners and customers with deploying SDS servers, both remotely and on-site, and providing guidance and familiarization deploying and using our solution Deliver technical IT support as required to our growing diverse client base Answering emails, calls and online chat in a positive and friendly manner. Monitoring live SDS servers, troubleshooting and resolving all technical issues Promote and provide support for new products and technologies. Taking a lead role in coordinating any major incidents relating to software deployed in the region Maintain an up-to-date knowledge of our products, technologies, and our competitors. Providing technical support to our Sales engineering team in relation to product architecture and during the implementation of \'proof of concepts\' for our Enterprise opportunities Leading projects to migrate customers from old to new SDS servers In fulfilling these responsibilities, you will be required to work closely with the Engineering and Delivery teams as you build and then apply your knowledge of our product to these partners and customers. As part of this you will be expected to ensure that the relevant documentation within the NCR SDS WIKI is kept up to date to assist the Shift Teams in supporting our customers. Knowledge, Skills and Experience: The candidate should have a minimum of 3 years\' experience in an IT Operational support role working with Linux operating systems Good understanding of core internet technologies - Routing/Switching, DNS, DHCP, firewalls Experience working in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills, and the ability to deal effectively with people at all levels and in different situations. Strong analytical skills with proven problem-solving ability. Demonstrated willingness to learn and apply new technology. Desirable experience with these technologies: AWS GCP Containerization Nagios CheckMK Apache CouchDB Windows operating systems Resilient and redundant file systems (ideally ZFS and DRBD, alternatively advanced knowledge of similar such as btrfs, LVM, RAID, CEPH, clustering solutions etc) Shell scripting (ideally BASH, or Python, Perl, Ruby, Powershell etc) EEO Statement Integrated into our shared values is NCR\'s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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