Host regular live sessions on platforms such as Facebook, TikTok, and Instagram to showcase and promote company products. Actively engage with viewers, respond to questions in real-time, and create an energetic and interactive atmosphere.
Product Presentation & Sales
Confidently present product features and benefits in a clear, engaging, and persuasive manner. Use storytelling and soft-selling techniques to attract potential buyers and drive purchases during live sessions.
Order Management During Live Sessions
Accurately capture and process customer orders made during live broadcasts. Ensure all orders are followed up and completed smoothly.
Pre- & Post-Live Preparation
Prepare live scripts, props, and setup before going live. After the session, analyze performance metrics such as views, engagement, and sales, and report to the sales or marketing team.
Customer Inquiry Handling
Respond promptly and professionally to customer inquiries via comments, DMs, and online platforms. Assist customers through the purchase process and provide after-sales support to ensure satisfaction.
Content Collaboration
Work closely with the media and marketing teams to develop engaging content, including pre-live teasers, product highlights, and short-form videos for social media.
Sales Reporting & Feedback
Keep track of daily or weekly sales and collect customer feedback. Share insights and suggestions with the team to improve future live sessions and product offerings.
Requirements
Minimum
Diploma or Bachelor's Degree
in Communication, Marketing, Business, or a related field.
At least
1 year of experience
in online sales, customer service, or as a live host.
Experience in the automotive industry
is an advantage.
Familiar with
e-commerce platforms and online selling tools
, including Shopee Live, TikTok Shop, etc.
Confident on camera
, articulate, and able to maintain high energy throughout live sessions.
Fluent in English and Malay
. Being up-to-date with current trends and online slang is a plus.
Strong interpersonal skills, adaptable, and creative with good problem-solving abilities.
Job Type: Permanent
Pay: RM1,800.00 - RM3,000.00 per month
Benefits:
Maternity leave
Opportunities for promotion
Parental leave
Professional development
Work Location: In person
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