(lm) Expert

Malaysia, Malaysia

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POSITION: BEAUTY EXPERT

Salary: RM2,200

ESSENTIAL FUNCTIONS

1. Sales and Client Service

Build sales to meet goals/KPI targets through in-person and virtual personalized client experiences, leveraging private and public platforms
Demonstrate the product through product knowledge and selling skills, including impeccable service, Skincare Artistry, Mixology and customized demonstrations
Conduct personalized consultations (in-person and virtually) using Purposeful Questioning, Positivity and Visualization as key differentiators for the brand,
Listen to and understand client feedback on products, service and promotions, providing feedback to Retail Manager, Counter Manager and/or Area Commercial Executive (ACE)
Manage client communications, sampling, and other client services
Handle client returns/concerns professionally, leveraging as opportunities to build relationships

2. Store Operations, Inventory, Launch Promotions and Events

Maintain a luxurious, inviting shopping environment with all visual merchandising executed to brand standards
Understand and monitor stock levels, including assisting with set up for launch promotions or events
Assist in all aspects of events including set up and booking of clients

3. Client Registry

Develop and manage client relationships, using the client registry to offer personalized service and build long term relationships, adding clients to the system and updating information on every visit
Use appropriate follow-up procedures, contacting clients via preferred contact method, personalizing all communication

QUALIFICATIONS / EXPERIENCE

Minimum 2 years\xe2\x80\x99 of relevant working experience.
Excellent communication skills in person, on the phone and through virtual selling tools
Proven track record of excellent client service and demonstrated virtual services and selling skills
Strong interpersonal skills and ability to work in a team environment
Experience in a cosmetics/luxury environment and skin care preferred
Social Selling Skills. E.g.: Social Posting, Virtual Consultation, Live Streaming

GROOMING EXPECTATIONS AND UNIFORM GUIDELINES

Adhere to product uniform and grooming uniform guidelines, reflecting the inherent luxury of the brand
Behave as a brand ambassador at all times, maintaining a pleasant, calm, and composed disposition

Contact Wani: +60104236640

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