Job Description

The Loan Payment Senior Analyst will be responsible for overseeing and managing the day-to-day operations of various loan payment (principal, interest, fee, etc.). This role requires a strong understanding of payment systems, regulations, and operational best practices. The AVP will be instrumental in driving operational excellence, ensuring compliance with internal policies and external regulations, and fostering a high-performance team culture. The successful candidate will also contribute to strategic initiatives aimed at enhancing payment processing capabilities and client satisfaction.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Individual must be accountable, ethical, results oriented, trustworthy and credible.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Responsibilities:
Leadership and Partnership

• Lead, mentor, and coach a team of loan payment specialists, fostering a collaborative and high-performing environment.
• Conduct regular performance reviews including objective-setting, driving staff training and development needs.
• Review workload distribution for the team, ensuring optimal resource allocation and coverage.
• Promote a culture of continuous improvement, accountability, and customer focus within the team.

Payment Operations Management

• Oversee the day-to-day operations of both corporate and agency payment processing, ensuring adherence to established operation manuals, service level agreements (SLAs), and regulatory requirements.
• Monitor loan payment queues, investigate and track payment status, resolve any payment exceptions, and escalate complex issues as necessary.
• Ensure the accuracy, completeness, and timeliness of all loan related payment transactions.
• Identify operational bottlenecks and implement process improvements to enhance efficiency and reduce risk.
• Produce monthly volume and KPI information as required by management and necessary presentation materials for monthly review

Risk Management and Compliance

• Ensure strict compliance with all relevant payment regulations including US and local sanctions
• Implement and maintain robust internal controls to mitigate operational and financial risks associated with loan payment processing.
• Conduct regular reviews of loan payment activities to identify potential risks and ensure adherence to internal policies and procedures.
• Act as a point of contact for internal and external audits related to loan payment operations.
• Ensure documentation is maintained for all corporate and agency loan payment processes in scope, working with other teams within the department and bank to ensure processes are robust and fit for purpos

Stakeholder Management

• Collaborate effectively with internal departments such as Technology, Product, Compliance, Risk, and Client Services to resolve issues and improve payment processes.
• Communicate effectively with clients, internal stakeholders, and external partners regarding payment inquiries or issues.

Project and Strategic Contribution

• Participate in, lead and drive projects related to new loan payment systems, system enhancements, and process automation.
• Contribute to the strategic planning and execution of initiatives aimed at modernizing payment infrastructure and improving overall payment experience.
• Analyse loan payment data to identify trends, opportunities, and areas for improvement.

Qualifications:

• 5+ years of experience in loan payment operations, banking, or financial services, with a strong focus on loan payment processing.
• In-depth knowledge of SWIFT messaging (MT103, MT202, etc.), ISO 20022, international banking systems and their operational flows.
• Reasonable knowledge of corporate and agency loan processes, procedures, products and services.
• Experience with Citi payment applications, understanding of US sanctions and managing reconciliation break.
• Proven track record of driving process improvements and operational efficiency.

Skills

• Strong leadership and skills with the ability to motivate and develop staff.
• Excellent analytical and problem-solving abilities.
• Solid understanding of payment regulations, compliance requirements, and risk management principles.
• Effective communication (verbal and written) and interpersonal skills.
• Ability to work independently with minimal supervision, exercising sound judgement, initiative and a high level of ownership in managing tasks and responsibilities
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).

Education:

• Bachelor's/University degree or equivalent experience

Job Family Group: Operations - Transaction Services
Job Family: Loan Documentation and Processing
Time Type: Full time
Most Relevant Skills Please see the requirements listed above.
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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Skills Required