Position- Chat Support Executive \xe2\x80\x93 Japanese & English (Local Malaysian Can speak, Read & Write Japanese) Salary \xe2\x80\x93 - With Exp: RM7200 (Basic) + RM1000 (Complexity Allowance) - Fresh Graduates: RM6900 + RM1000 (Complexity Allowance) Working Hour \xe2\x80\x93 24/7 Rotation Shift (8 Hour working Per Shift) Working days- 5 days 2 days off Rotational Location \xe2\x80\x93 KL Sentral (Malaysian) Responsibilities: \xc2\xb7 Provide primarily customer service-based chat support to the client\xe2\x80\x99s customers. \xc2\xb7 Activate and engage with client/customer whilst providing accurate information of customer\xe2\x80\x99s issue at hand. \xc2\xb7 Accurately record and update customers\xe2\x80\x99 cases into the client\xe2\x80\x99s CRM and trackers following appropriate processes. \xc2\xb7 Provide accurate and understandable information to all customers and support partners. \xc2\xb7 Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases. \xc2\xb7 Ensure all follow ups are done in a timely manner. \xc2\xb7 Maintain high level of customer satisfaction whilst maintain a professional manner. \xc2\xb7 Be familiar with all policy, processes, and product knowledge and escalation paths. \xc2\xb7 Remain polite, patient, and courteous with customer throughout the experience. \xc2\xb7 Ensure the end-to-end experience for all customers is at a high level of customer satisfaction. Requirements: \xc2\xb7 Bachelor\xe2\x80\x99s degree with no experience can apply. \xc2\xb7 Diploma with Min 1 year of Customer Service experience \xc2\xb7 SPM with Min 3 years of Customer Service experience \xc2\xb7 Able to speak, Read & Write in Japanese For Fast Respond - Call/Whtspp- 0106606342- Nana Job Type: Permanent Salary: RM7,900.00 - RM8,200.00 per month Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Day shift
• Night shift

Ability to commute/relocate:

• KL Sentral: Reliably commute or planning to relocate before starting work (Required)

Education:

• STM/STPM (Preferred)

Language:

• Japanese (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)