Lodging Service Associate Japanese Language Support ( Based In Kuala Lumpur)

Kuala Lumpur, Malaysia

Job Description

If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.

Lodging Service Associate - Japanese Language Support (Based in Kuala Lumpur)

This role is based in Kuala Lumpur, with visa sponsor and relocation provided.

In this position, you will focus on supporting the onboarding process of new hotel partners on our platform, and on maintaining property content on our branded websites by resolving requests submitted by partners and internal teams, providing inbound and outbound support to our partners. By continually putting yourself in the shoes of the partner, you will help them attract travelers and realize more opportunities to increase revenue.

You will be versatile in handling multiple software programs, prompt and accurate in your responses in email and phone communications providing a clear, rapid, competent support experience.

Using dedication and compassion when dealing with our partners, you will work closely with other departments to ensure the best resolution at first contact will be given to them.

What you\xe2\x80\x99ll do:

Onboard new properties and apply content using the company guidelines, while performing ongoing maintenance of property content by gathering and confirming data about property amenities, on-site services, and contact information

Edit existing property content in Japanese, including paragraphs, amenities, and photos; address change requests, clarifying details

Assign star ratings within company guidelines, and categorize by themes and structure types

Educate partners on tools and processes that will optimize their product on our sites while encouraging them to self-serve

Respond to inquiries or requests of inventory management and data entry, including calling partners to resolve current and future issues

Build new and/or handle updates to existing room types and rate plans, rate plan linkage, rate acquisition, pricing model changes, promotions, and rate rules

Collaborate with internal teams to address critical hotel partner issues

Proactively raise systemic issues and process gaps

Offer financial transaction support (disputes, questions, etc.) to partners across multiple account models when necessary

Participate in test & learns, content, or process improvement as assigned

Who you are:

Proficiency in (Native) Japanese and English language

Bachelor\xe2\x80\x99s degree or related field; or equivalent related professional experience

Experience in customer service-oriented industry

Hotel/Travel industry experience will be a plus

Fluency with internet, computer usage, and web-based application skills

Experience with Microsoft Office products and various call center support programs

Strong ability to adapt to changes, learn new processes and systems quickly

Operates autonomously with a positive demeanor and a strong work ethic


About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group\'s family of brands includes: Brand Expedia\xc2\xae, Hotels.com\xc2\xae, Expedia\xc2\xae Partner Solutions, Vrbo\xc2\xae, trivago\xc2\xae, Orbitz\xc2\xae, Travelocity\xc2\xae, Hotwire\xc2\xae, Wotif\xc2\xae, ebookers\xc2\xae, CheapTickets\xc2\xae, Expedia Group\xe2\x84\xa2 Media Solutions, Expedia Local Expert\xc2\xae, CarRentals.com\xe2\x84\xa2, and Expedia Cruises\xe2\x84\xa2.

\xc2\xa9 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group\xe2\x80\x99s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you\xe2\x80\x99re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is .

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.


Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.

Job Detail

  • Job Id
  • Industry
    Not mentioned
  • Total Positions
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned