Have to deliver satisfactory service to customers and continuously improving to build client confidence on our services and achieve business growth.
Getting information from Customer service regarding company status
Communicating with people outside the organization such as Customs and other government agency regarding new rules and regulations
B.
RESPONSIBILITIES:
Prepare customs form with complete and correct data
Duty calculation
HS code clarifications
Checking documents to ensure all data is correct and complete for customs clearance
Form cancellation
To check all K8 declaration released in SMK systems
Ensure Urgent list given by customer service done
Actively monitor Key Performance Indicators - perform root cause analysis and implement improvements if negative trends develop
C.
AUTHORITIES
Authority and Accountability
Authority
i) Develop and maintain Standard Operating Procedure (SOP) documents, based on customer requirements, and work directly with stations to ensure understanding and adherence
ii) Drive Process Improvement Initiatives and Corrective Action Plans with the customer
iii) Support customer services on shipment achievement
iv) Advise Customer services on new Customs and other government agency rules and regulations
v) Provide complete documents to supervisor for customs clearance process
Accountability
i) Ensuring the custom form software is always up-to-date
ii) To manage operation cost to achieve cost saving and bring shipment marginal
iii) Keeping proper physical & digital filing on all necessary documents
D. QUALIFICATIONS
1.
Education & Experience
Minimum Diploma or Equivalent
Diploma in logistics field is an advantage
Minimum 1 year of forwarding environment and experience
Proficiency in the use of Microsoft Office/ Advance in Excel/PowerPoint will be needed.
2.
Core Competencies
Technical / Skill
Experience in direct interaction with Customs and other government agency
Getting Information - Observing, receiving and otherwise obtaining information from all relevant sources.
Updating and using relevant knowledge - Keeping up to date and technically applying new knowledge
Making decision and solving problems - Analyzing information and evaluating results to choose the best solutions and solve problem
Organizing, planning and prioritizing work - Developing specific goals and plans to prioritize, organise and accomplish work
3.
Soft skill (desirable)
Excellent interpersonal skills and ability to influence at all levels of the organization
Able to work independently.
Ability to work and deliver results within agreed timeline.
Good communication skills - fluent in spoken & written English.