To execute and coordinate daily ready-mix concrete deliveries by managing dispatch operations, ensuring accurate order processing, efficient truck scheduling, and responsive customer communication to support effective plant-to-site logistics.
Key Responsibilities
1.
Delivery Coordination
- Manage and coordinate ready-mix concrete deliveries, ensuring accurate dispatch and timely delivery in line with customer and plant schedules.
2.
Fleet Optimization
- Optimize truck loading and scheduling to reduce idle time, eliminate bottlenecks, and improve delivery turnaround.
3.
Order Processing
- Accurately enter and verify customer orders in the ERP/dispatch system, ensuring correct mix design, volume, and delivery details.
4.
Project Monitoring
- Track ongoing job progress and coordinate with batching plants to align production with delivery needs.
5.
Customer Communication
- Serve as the first point of contact for customers, providing updates, handling changes, and resolving issues professionally via WhatsApp, phone, or email.
6.
Other Duties
- Perform any additional tasks as directed by superiors.
Qualifications
Diploma or Bachelor's Degree in Logistics, Supply Chain, or related field.
Basic knowledge of concrete products and delivery operations is an advantage.
Fresh graduates are encouraged to apply. On job training provided.
Experience
1-3 years' experience in dispatch/logistics (preferably in construction/manufacturing) is an advantage.
Experience with ERP or dispatch systems and frontline team coordination is beneficial.
Knowledge & Skills
Strong organizational and multitasking skills
Excellent communication and customer service mindset
Familiarity with fleet coordination and delivery tracking
Competent in Excel, data tracking, and logistics/reporting tools
Ability to lead and motivate operational teams (drivers, dispatchers, etc.)
Effective problem-solving skills under pressure
Adaptable to changing operational needs
Job Type: Permanent
Pay: RM2,300.00 - RM2,800.00 per month
Benefits:
Meal allowance
Education:
STM/STPM (Preferred)
Experience:
logistic / freight management: 1 year (Preferred)
Customer service in distribution: 1 year (Preferred)
Language:
English (Required)
Bahasa Malaysia (Required)
Work Location: In person
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