Job Description

Team Lead - Shipping & Logistics Operations (24/7 Rotational Shifts)

Job Summary:

We are seeking an experienced Team Lead with strong knowledge of the shipping and logistics domain to manage operations in a fast-paced, 24/7 environment. The ideal candidate will monitor team performance, drive process improvements, and ensure service excellence while fostering engagement and career development.

Key Responsibilities:

Act as the first point of escalation for staff queries. Monitor team productivity, accuracy, and performance against targets. Coordinate with Area offices to provide feedback on team performance. Ensure achievement of service levels, quality, and productivity targets as per QEM standards. Identify and implement process improvements through quality initiatives. Prepare and publish reports, dashboards, and performance metrics. Motivate and guide team members through effective management and career development. Handle scheduling, leave planning, and performance appraisals. Foster teamwork, engagement, and retention within the team. Collaborate across teams to balance workload and enhance customer satisfaction. Act as a communication link between management and team members. Participate in organizational initiatives such as BCM.

Qualifications:

Diploma or equivalent in Shipping, Logistics, Supply Chain Management

, or related field.

3-7 years of experience

as a Team Lead in customer service or operations roles. Experience managing operations for a company that runs 24/7. Strong knowledge of the

shipping and logistics domain

. Proficient in Microsoft Office (Excel, Word, Outlook); familiarity with tools like Qlik and Power BI. Additional skills in R or Python are an advantage. Excellent communication skills in English; additional languages are a plus. Detail-oriented with strong organizational and time-management skills.

Ability to work in rotational shifts, including night shifts (mandatory).

Additional Requirements:

Strong keyboard skills and typing speed. Ability to comprehend data and provide meaningful business insights. Consistently achieve and exceed targets while maintaining error-free operations. Contribute ideas and suggestions to improve processes and resolve issues effectively.
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Apply only if you are comfortable working in rotational night shifts.

Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM6,000.00 per month

Benefits:

Health insurance Meal allowance Opportunities for promotion Professional development
Ability to commute/relocate:

Mutiara Damansara: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

If 1 means beginner and 10 means experts, where would you place your English? Are you able to take on shift-based work? Which Microsoft Office apps have you used before? How many weeks of notice must you give your current employer? What is your expected monthly basic salary? (Kindly provide a specific amount, e.g., RM3,000.00) How many years' experiences do you have as a Team Lead/Manager?
Education:

Bachelor's (Preferred)
Work Location: In person