Job Description

Key Responsibilities1. Export Operations Management

Lead and manage end-to-end export operations for shipments to the

United States

, ensuring full compliance with US Customs and international trade regulations. Strategically coordinate with freight forwarders, shipping lines, and customs brokers to optimize shipment routes, lead times, and freight costs. Review and approve all shipping documentation (Commercial Invoices, Packing Lists, COO, B/L, etc.) to ensure accuracy and compliance with regulatory and customer requirements.

2. Regulatory Compliance & Documentation

Ensure all export documentation adheres to

US import regulations, Incoterms, FTAs

, and client-specific compliance standards. Maintain up-to-date knowledge of

HS Codes, tariff classifications, export control laws

, and other regulations affecting US-bound shipments. Provide guidance to internal teams on export compliance, documentation, and regulatory requirements.

3. Logistics Optimization & Cost Management

Collaborate closely with production and warehouse teams to plan container loading schedules and ensure timely dispatch. Implement cost-saving initiatives related to

freight, packaging, warehousing, and documentation processes

. Monitor logistics KPIs and analyze performance data to drive improvements in speed, reliability, and cost efficiency.

4. Stakeholder Coordination & Issue Resolution

Act as the primary liaison for internal departments (Sales, Finance, Production) and external partners (forwarders, insurers, US clients). Proactively troubleshoot and resolve shipment delays, documentation discrepancies, customs clearance issues, and other logistics challenges.

5. Reporting & Continuous Improvement

Prepare management-level reports covering export performance, delivery reliability, logistics costs, and compliance metrics. Lead continuous improvement initiatives to enhance export processes, delivery accuracy, customer satisfaction, and operational efficiency.

Qualifications & Requirements

Bachelor's Degree in

Logistics, Supply Chain Management, International Trade

, or related field (Master's Degree is an advantage).

3-5 years of experience

in export operations, preferably handling shipments to the

United States

. Strong knowledge of

international trade compliance, US customs regulations, Incoterms, HS Codes

, and shipping documentation. Proficient in logistics systems, ERP platforms, and performance reporting tools.

Fluent in English and Mandarin

(spoken and written) for cross-border communication. Strong leadership, analytical thinking, and stakeholder management capabilities. Able to work independently, manage time-sensitive tasks, and lead process improvement projects.
Job Type: Full-time

Pay: RM6,000.00 - RM7,000.00 per month

Work Location: In person