Job Description

Hi Greetings from Ssquad Globel If interested kindly share your updated resume to whatsApp @ +91 80726 05185 or email at [HIDDEN TEXT] If you are not looking for job please refer friends or colleagues Looking for Desktop / IT Help Desk / IT Support / ServiceDesk (with any ticketing toll experience) Location: Petaling Jaya, Malaysia Immediate Joiner or Max 15 Days Notice Experience: 1 to 5 years Problem Resolution: Diagnose and troubleshoot hardware, software, and network issues, aiming to resolve Level 1 issues independently Incident Tracking: Use a ticketing system to log and track incidents and service requests, ensuring accurate and detailed records of all support interactions. Client Communication: Maintain a courteous and helpful attitude while assisting clients, ensuring clear and effective communication, and providing status updates on incident resolution. Knowledge Base: Contribute to the development and maintenance of a knowledge base, including creating documentation and frequently asked questions to help users resolve common issues independently. Team Collaboration: Collaborate with Level 2 and Level 3 support teams to facilitate incident resolution and participate in team meetings to share knowledge and best practices. User Training: Assist in educating clients on basic IT procedures and best practices to help prevent recurring issues. Thanks Regards Vishnu

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