Job Description

Job Number 23136284
Job Category Loss Prevention & Security
Location Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Manages the daily functions of the department to ensure protection of property assets, employees, guests and property. Oversees maintaining logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the security/loss prevention or related professional area.

OR

• 2-year degree from an accredited university in Criminal Justice or related major; 1 year experience in the security/loss prevention or related professional area.

CORE WORK ACTIVITIES

Managing Security/Loss Prevention Operations

• Develops and implements emergency procedures.

• Identifies ways to continually improve departmental performance.

• Complies with policies on proper investigative procedures for loss of property assets.

• Maintains proper documentation of property patrols.

• Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiating with others.

• Implements action plans to monitor and control risk.

• Reports any procedure violations to the appropriate management.

• Strives to improve service performance.

Leading Security/Loss Prevention Teams

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Establishes guidelines and training so employees understand expectations and parameters.

• Celebrates successes and publicly recognizes the contributions of team members.

• Communicates critical information to Loss Prevention officers based on knowledge gained at pre- and post-convention meetings.

• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Helps employees and guests obtain necessary medical attention on a timely basis.

• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

• Serves as a role model to demonstrate appropriate behaviors.

Ensuring Exceptional Customer Service

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Meets quality standards and customer expectations on a daily basis.

• Handles guest problems and complaints effectively.

• Interacts with guests to obtain feedback on product quality and service levels.

• Provides services that are above and beyond for customer satisfaction and retention.

• Sets a positive example for guest relations.

Conducting Human Resources Activities

• Manages claims by ensuring proper procedures are followed and documented.

• Brings issues to the attention of the department manager and Human Resources as necessary.

• Reports all employee accidents and guest liability incidents to Claims Reporting Service in a timely manner.

• Administers property policies fairly and consistently.

• Certifies security staff in first aid and CPR.

• Trains security staff to effectively monitor and protect property assets.

• Trains staff on proper patrol procedures.

Additional Responsibilities

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We\xe2\x80\x99ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you\xe2\x80\x99re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be \xe2\x80\x98The World\xe2\x80\x99s Gathering Place\xe2\x80\x99. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,\xe2\x80\x8b begin your purpose, belong to an amazing global\xe2\x80\x8b team, and become the best version of you.

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