Job Description

HOTEL DESCRIPTION Sheraton Kuching Hotel is located in the city center, along Jalan Padungan. It is next to the Sarawak UTC which houses several government agencies and is a centralized one stop center with counter services. It is within 5 minutes walking distance to the riverfront. The 378-room hotel will serve business and leisure travellers with comfortable accommodation, convenient facilities and strategic location. The hotel offers 3 Food & Beverage options such as a Signature restaurant, Chinese restaurant and Lobby Lounge and 5 meeting space with total event space of 11,625 SQ F. The hotel is projected to open in 9 Sept 2023. JOB SUMMARY CANDIDATE PROFILE Education and Experience . High school diploma or GED 4 years experience in the security/loss prevention or related professional area. OR . 2-year degree from an accredited university in Criminal Justice or related major 2 years experience in the security/loss prevention or related professional area. CORE WORK ACTIVITIES Managing Security/Loss Prevention Operations . Assists the Director of Engineering in administering fire prevention programs and emergency preparedness. . Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process. . Develops detailed \'shut down\' procedures for the property to ensure that all areas are secured at the appropriate times. . Comply with applicable laws and safety regulations. . Follow proper key control guidelines in loss prevention and in the property. . Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional. . Incorporate into patrols, which encompass all areas of the property\'s interior and exterior, an inspection tour of recording system. . Follow Duty of Care process for the protection of guests and employees. . Follows up on all unusual activities in and around the property that would impair the well being of guests and employees. . Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. . Implements action plans to monitor and control risk. . Monitors all unusual activities in and around the property that would impair the well being of guests and employees. . Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities. . Oversees and guides the efforts of the Accident Prevention Committee. . Oversees first aid program for guests and employees. . Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker\'s Compensation cases. . Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. . Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime. . Encourages and builds mutual trust, respect, and cooperation among team members. . Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. . Serves as a role model to demonstrate appropriate behaviors. . Utilizes interpersonal and communication skills to lead, influence, and encourage others advocates sound financial/business decision making demonstrates honesty/integrity leads by example. Ensuring Exceptional Customer Service . Meet quality standards and customer expectations on a daily basis. . Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. . Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service. . Provides services that are above and beyond for customer satisfaction and retention. Additional Responsibilities . Analyzes information and evaluating results to choose the best solution and solve problems. . Develops liaison with local law enforcement and emergency services. . Informs and/or updates the executives and peers on relevant information in a timely manner. . Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. When you join the Sheraton family, you become a member of its global community. We\'ve been a place to gatherand connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you\'re a team player who is excited to deliverameaningful guest experience, we encourage you to exploreyour next career opportunitywith Sheraton. Join us on our mission to be \'The World\'s Gathering Place\'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

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