Job Description

SCOPE OF ROLE:

Overall responsibility to assist ensure that the Lounge Operations is in order effectively, including all aspects of service, monitoring operations procedures, manage team members, monitor guest satisfactions.

RESPONSIBILITIES:

To ensure efficiency and smooth operations. To assist the Lounge Manager in the entire lounge operation on the day-to-day basis. To coordinate with the other supervisors and on all operational matters. To brief each other on matters on their respective shift, or assignment to be carried out. To ensure opening/closing shifts duties are done as according to the SOP, cash float is intact and the handover/takeover is with proper record. To ensure that consistent services are accorded and maintained at the lounge. To conduct On the Job Training (OJT) for team members in accordance with the guidelines and Standard Operating Procedure (SOP), to all new and existing team members. To conduct briefing on any matters arising, i.e. new procedures, comments, announcement, visits from potential clients, comments received, etc. To monitor team members' grooming standards and ensure is up to the Company policy. To manage overtimes requirements or recall for duty on their days off (if required). To complete and email the Daily Management Report (DMR) to the management. To upsell/promote lounge package, cross sell other outlets/services under Plaza Premium Group. To be responsible for the daily cash transaction. To ensure that all equipment, computers, systems, etc. are in good working order and reading materials, magazines, newspapers are adequately supplied. To report any unusual occurrences and/or requests to relevant Manager on duty. To control and monitor "Lost and Found" items. To monitor the work schedule of all departments i.e. CSO, F&B, Bar, Housekeeper, Kitchen and Steward. To check the daily housekeeping routine of the Housekeepers through checklist. Must be familiar with the flight schedules of contracted airlines using the lounge. Must have good knowledge of the general information of the airport, i.e. facilities available, transportation services (train and buses), directions to departure gates, etc. Must be well verse with the currency conversion rates. To drive and be part of the Company Loyalty programme for the location, Arrture, be familiar with the programme, and be able to convince sales of membership, as well as be able to train others. To prepare staff duty roster on a monthly basis. To carry out or delegate staff for Meet and Greet services whenever required to. To train CSO to use the computers and how to assist passengers when they require assistance. To check the food quality at the buffet counter and ensure the appearance (size, shape, colour and consistency), texture, flavour and presentation are as per the standard set. To discuss with the Assistant Manager and Manager on the day-to-day happenings at the lounge, certain requirements on any purchases, etc. To cooperate and work in a team towards development, implementation, maintenance and improvements of the quality management system. To take initiative to identify areas for improvement and participate in continual improvement activities. To undertake other jobs assigned by superior from time to time.
AUTHORIZATION:

Up to 15% discount for guest purchasing Walk-In Package for Plaza Premium Lounge and Wellness SPA in KLIA To give complimentary a glass of wine or liquor to guest for immediate service recovery action (PPL only)
Job Type: Full-time

Pay: RM2,600.00 - RM3,000.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Experience:

Supervisor: 1 year (Required)
Work Location: In person