JOB DESCRIPTION: Duties and Responsibilities: \xe2\x80\xa2 To ensure efficiency and smooth operations. \xe2\x80\xa2 To assist the Lounge Manager in the entire lounge operation on the day-to-day basis. \xe2\x80\xa2 To coordinate with the other supervisors and on all operational matters. To brief each other on matters on their respective shift, or assignment to be carried out. \xe2\x80\xa2 To ensure opening/closing shifts duties are done as according to the SOP, cash float is intact and the handover/takeover is with proper record. \xe2\x80\xa2 To ensure that consistent services are accorded and maintained at the lounge. \xe2\x80\xa2 To conduct On the Job Training (OJT) for team members in accordance with the guidelines and Standard Operating Procedure (SOP), to all new and existing team members. \xe2\x80\xa2 To conduct briefing on any matters arising, i.e. new procedures, comments, announcement, visits from potential clients, comments received, etc. \xe2\x80\xa2 To monitor team members\xe2\x80\x99 grooming standards and ensure is up to the Company policy. \xe2\x80\xa2 To manage overtimes requirements or recall for duty on their days off (if required). \xe2\x80\xa2 To upsell/promote lounge package, cross sell other outlets/services under Select Service Partner Malaysia Sdn Bhd. \xe2\x80\xa2 To be responsible for the daily cash transaction. \xe2\x80\xa2 To ensure that all equipment, computers, systems, etc. are in good working order and reading materials, magazines, newspapers are adequately supplied. \xe2\x80\xa2 To report any unusual occurrences and/or requests to relevant Manager on duty. \xe2\x80\xa2 To control and monitor \xe2\x80\x9cLost and Found\xe2\x80\x9d items. \xe2\x80\xa2 To monitor the work schedule of all departments i.e. CSO, F&B, Bar, Housekeeper, Kitchen and Steward. \xe2\x80\xa2 To check the daily housekeeping routine of the Housekeepers through checklist. \xe2\x80\xa2 Must be familiar with the flight schedules of contracted airlines using the lounge. \xe2\x80\xa2 Must have good knowledge of the general information of the airport, i.e. facilities available, transportation services (train and buses), directions to departure gates, etc. \xe2\x80\xa2 Must be well verse with the currency conversion rates. BENEFITS: OT (1 JAM - RM28.85)
We are food travel experts We are present in 36 countries We have around 550 brands which we own or franchise We are present in 600 locations We operate 2700 units We employ 23,000 colleagues globally In Malaysia We operate Airport lounges and F&B Retails at KLIA, KLIA2 and Kuching Airport Our Values: We are one Team We are results focused We all make a difference We are bold We celebrate success
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent