Job Description

• Position: Loyalty Administration Officer
• Position type: Executive,Permanent; full-time.
• Salary: RM 2800-3500.
• Location: PJ Industrial Area, Section 51, Off Jalan Templer,Petaling Jaya (5-day week).

Chrisjac is an established truly home-grown recruitment firm, providing professional recruitment services to corporate companies in Malaysia for three decades in staffing industry. As part of providing professional value-added recruitment services, Chrisjac is currently seeking suitable Customer-focus candidates to work for our this particular client, a premier loyalty program management company in Petaling Jaya. This is a full time permanent position based at their corporate office in Section 51, Industrial Area in Petaling Jaya. Working hours are from 9.00 am-6pm Monday to Friday
About the job
As the Loyalty program administrator, you will be managing customer care for their various loyalty programs within the banking and financial institutions. Your role will be attending to customers interactions on a timely basis by providing accurate information on loyalty programs.
This position is fast paced. As the Customer Administration Officer, you will be managing customers' entitlements and rewards within their loyalty program.Your role will be attending to customer interactions on timely basis by providing accurate information on entitlements and rewards earned through the loyalty programs. Your role also include managing and making delivery of rewards earned to customers.
The Candidate
This is a customer-focus role. Ideally candidates should possess minimum a Diploma qualification in any fields of study coupled with strong communication skills with ability to speak fluent English and BM. Those who are also able to speak Chinese/Mandarin will be advantageous. Good command of English is essential besides conversant in BM and advantageous if also Chinese/Mandarin.
To be considered for this role, candidates must have some working experience in jobs related to customer service, tele-marketing, call center or similar role. She must be computer literate with ability to use MS Office and internet applications