Job Description

• Position: Loyalty Customer Care Officer.
• Salary: RM 2500-3500.
• Location: PJ Industrial Area, Section 51, Petaling Jaya.

Chrisjac is an established recruitment firm, servicing corporate business entities/clients in Malaysia for close to three decades in staffing industry. As part of providing value added recruitment services, we are now seeking suitable candidates to assume the role of Loyalty Customer Care Administration Officer with our client who is a premier loyalty program management company in Petaling Jaya.
The position is a full time permanent role based at their corporate office in Section 51, Industrial Area in Petaling Jaya. Working hours are from 9.00 am-6pm Monday to Friday
About the job
As the Loyalty Customer Care Administration Officer, you will be managing customer care for their various loyalty programs within the banking and financial institutions. Your role will be attending to customers interactions on a timely basis by providing accurate information on loyalty programs.
This role is fast paced. As the Loyalty Customer Care Administration Officer, you will be managing customers\' entitlements and rewards within their loyalty program. Your role will be attending to customer interactions on timely basis by providing accurate information on entitlements and rewards earned through the loyalty programs. Your role also include procurement and managing and making delivery of rewards earned to customers.
The Candidate
We are looking for female candidates only to assume this role. She must possess at least Diploma qualification in any field coupled with strong communication skills with ability to speak fluent English and BM. Those who are also able to speak Chinese/Mandarin will be advantageous. Good command of English is essential besides conversant in BM and advantageous if also Chinese/Mandarin.
To be considered for this role, candidates should have some working experience in jobs related to customer service, tele-marketing, call center or similar role. She must be computer literate with ability to use MS Office and internet applications

Chrisjac