Maintenance Engineer
Senai, Johor, Malaysia
Job Description
MohonKelayakan
- Associate degree or higher in electronics or a related field.
- 1-3 years of international after-sales or customer service experience in electromechanical products, with strong electronic troubleshooting skills. Experience in international travel for issue resolution is a plus.
- Proficiency in both English and Mandarin, with the ability to efficiently handle overseas customer emails.
- Solid understanding of circuits and mechanical structures, capable of quickly diagnosing faults. Skilled in using basic repair tools (multimeter, soldering iron, etc.) or testing software.
- Proficient in office software, quick-thinking, responsible, and time-conscious.
- Good physical health, stress-resistant, and strong teamwork spirit.
- Respond promptly to overseas customer complaints and sales support needs, collaborating with multiple departments to enhance customer satisfaction.
- Analyze product failures reported by customers and provide solutions via email communication.
- Conduct regular follow-ups with key international clients to collect after-sales issues and collaborate with cross-functional teams to drive product improvements.
- Prepare technical documentation, including manuals, videos, reports, and English service guides.
- Analyze after-sales failure data to identify areas for quality enhancement.
- Weekends off (or Two days off on weekends)
- Onboarding training
- Annual leave
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Job Detail
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Job IdJD1093554
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSenai, Johor, Malaysia
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EducationNot mentioned