Major Incident Response Analyst
George Town, Pulau Pinang, Malaysia
Job Description
Location: Georgetown, Penangs:
- Oversee the management of Major Incidents (MIs) by promptly engaging relevant teams, coordinating technical bridges and group chats, and providing clear communication to both internal teams and business stakeholders.
- Collaborate with IT infrastructure and application support teams to ensure rapid MI resolution and efficient handling of subsequent problem investigations.
- Analyze incident trends to identify and mitigate recurring Major Incidents.
- Maintain accurate and up-to-date data on Major Incidents and Problem Investigations to enable precise metrics and reporting.
- Participate in a weekend on-call rotation to provide continuous support.
- Bachelorxe2x80x99s degree in Information Technology or a related field, or equivalent professional experience.
- A minimum of 5 years of relevant experience in IT operations.
- ITIL Foundations Certification is mandatory.
- Strong knowledge of ITIL processes, including Incident Management, Major Incident Management, Problem Management, and Change Management.
- Experience working in a 24/7 operational environment, with the flexibility to handle on-call duties.
- Proven ability to navigate complex, challenging, and ambiguous scenarios individually or within a team.
- Availability to work rotating shifts as required.
Email:Agensi Pekerjaan & Perundingcara Bright Prospect Sdn BhdNo, 18, 2nd Floor, Jalan 14/14,
46100 Petaling Jaya,
Selangor
Tel : +603-7954 8440Lot No.28-03, 28th Floor, Public Bank Tower,
No.19, Jalan Wong Ah Fook, 80000 Johor Bahru, Johor.
Tel : 607 -2233 228
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Job Detail
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Job IdJD1084066
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:5000 - 9000 per month
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Employment StatusPermanent
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Job LocationGeorge Town, Pulau Pinang, Malaysia
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EducationNot mentioned