Job Description

About Us

Working at CDNetworks

At CDNetworks, we believe that people play a huge part in our success. A phenomenal team of highly enthusiastic, creative and ambitious individuals, we live, breathe and work the Internet.

Experience the convergence of exceptional service and leading technologies.

Steer challenging projects on an international stage.

Stretch your limits and learn from top-notch industry experts.

If you want to embark on an exciting and challenging journey where opportunities for growth are boundless, CDNetworks is the place to be!

BENEFITS AND PERKS

Here are just a few of our benefits that we are proud to provide our team with at CDNetworks:

• Comprehensive leave benefits
• Monthly allowances (Telecommunication, Meals, Transport, etc.)
• Flexible benefits scheme that can be utilised for health & wellness, personal development
• Medical insurance coverage and annual health screenings
• Close collaboration with our global offices on various initiatives.
• Regular team building and team bonding events
• Exciting opportunities to travel overseas for business meetings, events and exhibitions
• All-access to our well stocked pantry!

About us

As a global-leading Content Delivery Network and Edge Service provider with over 20 years of experiences, CDNetworks delivers fully integrated cloud and edge computing solutions with unparalleled speed, ultra-low latency, rigorous security, and reliability.

From Fortune 500 companies to SMBs, our customers benefit from our diverse products and services including web performance, media delivery, enterprise applications, cloud security, and colocation services on a daily basis.

Founded in 2000, CDNetworks expanded over the years in a steady and solid manner to meet the needs of customers around the world. We have 14 global offices and 10 R&D centres across continents, all unified with one simple goal \xe2\x80\x93 provide the fastest and most secure digital experiences for internet users around the world.

People being the most valuable assets of our company, we put great emphasis on each team member\xe2\x80\x99s professional and personal growth.

We are looking for compassionate individuals who are deeply committed to learning and growing with us in the long term and who are aggressively result-oriented in achieving both professional and personal development objectives.

Join CDNetworks to help improve the performance and security of our internet together!

About the job

We are looking for experienced candidates eager to learn our technology, support our products, and grow to bigger roles in the company. As an experienced NOC engineer, you will be part of a team in Malaysia supporting and overseeing CDN 24/7, which is a large, distributed SaaS cloud offering in over 300 locations around the world. You will be responsible to for monitoring, troubleshooting, and responding to network issues.

Job Responsibilities

1. Monitor and support our CDN and other services to meet Service Level Agreements.

2. Diagnose and troubleshoot network issues.

3. Perform support primarily via e-mail and web portals but also some via telephone.

4. Work with internal escalation teams to support resolution of service issues.

5. Perform all work in accordance with company processes. Other duties as required.

6. Guide and assist shift team mates.

Job Requirements

1. Candidate must possess at least a Diploma/Bachelor\'s Degree in Computer Science/Information Technology or equivalent.

2. Domain experiences desired: Linux, RHCSA/RHCE, HTML, CCNA, DNS, TCP/IP.

3. Required language(s): English written and spoken. Mandarin written and/or spoken is an advantage.

4. Experience working in Network Operations Center (NOC) or related IT support/ analyst for at least 2-5 years.

5. Excellent analytical and problem-solving skills.

Additional Criteria

1. Fast learner and able to adapt fast pace working environment.

2. Good written communication skills, able to work independently, reliable.

3. Ability to work well under pressure.

4. Must be able to work in rotating shifts.

CDNetworks