Job Description

Full TimeYou - to break new ground!As part of the global NTT DATA Group, one of the top 5 IT service providers worldwide, we specialize in value-added SAP solutions. At NTT DATA Business Solutions, our focus is SAP Consulting, SAP Development, Managed Cloud Services, and Application Management Services (AMS) & Technology. Across the globe, we support customers in their digital transformation from start to finish.OUR RECIPE FOR SUCCESS: DIVERSITY, OPENNESS, RESPECT, AND TOGETHERNESS.With more than 13,000 employees from 64 nations in over 29 countries, our diverse workforce reflects our values. People are and will always be vital to our mission, playing a decisive role in everything we do.ARE YOU READY TO BREAK NEW GROUND?Location: MalaysiaWhat makes us special:\xe2\x96\xa0 Team-oriented corporate culture, collaboration as equals and steady knowledge transfer\xe2\x96\xa0 Family-friendliness (e.g. Childcare Center, paternity and maternity)\xe2\x96\xa0 Diversity & Inclusion (e.g. various initiatives & communities)\xe2\x96\xa0 Flexible working hours (e.g. home office)\xe2\x96\xa0 Individually tailored onboarding program including a mentoring program and sustainable career support with our career model\xe2\x96\xa0 Inhouse Academy with a variety of professional technical training, soft skills training, SAP Learning Hub and certification opportunities\xe2\x96\xa0 Company health benefits (e.g. Medical Insurance, Health Insurance, Optical and Dental Benefits)Do you love challenges?

• Primary contact to the customers for operational and technical communication, ensuring common understanding between client and delivery on client requests
• Strong SAP BASIS, OS and DB troubleshooting skills with proven ability to analyze and determine root cause and provide resolution for complex issues
• Proactively manage and safeguard the customer landscape, overseeing technical requirements. Collaborate with responsible experts, initiate necessary actions, and lead technical decision-making within the technical teams to ensure optimal customer satisfaction and system integrity
• Ensures compliance with the agreed (delivery) processes by the customer together with the SDM
• Accountable for ensuring the accuracy and up-to-date status of documentation pertaining to systems and services within scope of responsibility. This includes maintaining Technical and Customer Specific documents to facilitate a seamless handover process.
• Actively strategizes capacity and expansion management, collaborates with customers on anticipated growth, and triggers supplementary requirements through SDM to ensure seamless scalability and operational efficiency.

Convince us with your potential!

• Have min 7 years of SAP Basis Administration/project experience with excellent troubleshooting and analytical skills
• Have a diploma/bachelor\'s degree or higher and/or very strong technical skills within several SAP technologies.
• Engaged in project management initiatives, demonstrating proficiency in fundamental project management concepts and methodologies
• Possess experience with ITIL Foundation principles or an equivalent background in ITIL processes, coupled with hands-on familiarity in utilizing IT Service Management (ITSM) tools
• Proficient in articulate technical information effectively through both written and verbal communication channels.
• Demonstrated strong customer-interaction skills and a collaborative approach in working seamlessly with other departments
• Demonstrates independence and self-driven initiative, coupled with a crucial attribute of being a collaborative team player

Do you have questions?We look forward to receiving your complete application documents stating your earliest start date.Get empowered by NTT DATA Business Solutions!Unima IqbalE-Mail: sol-my-bu-hr-talentmgmt@bs.nttdata.comWe transform. SAP\xc2\xae solutions into ValueSubang Jaya, MY, 47500Jun 21, 2024

NTT Data