Job Description

Mohon

Kelayakan

• Fresh graduates or candidate with minimal job experience. Experience hire are invited to submit your resume.
• Excellent communication, written and interpersonal skills
• Adventurous, driven, a creative problem solver with an open mind
• Able to work well in a fast-paced environment and under pressure
• Able & willingness for multi-tasking
• Dream driven and entrepreneurship, able to work directly with top management with drive in view of start-up business requirement.
• Passionate about developing a long-term career and building up a fast-growing entity involved in organic/health food industry
• Willing to work and receive feedback/comments directly and coached under top management supervision

Tanggungjawab

We are offering an opportunity for you to be part of Beacon Mart, which aims to develop and guide you with the necessary skills and experiences. Beacon Mart is inviting all dedicated and responsible individuals to fill the position of Management Trainee who will focus on key areas includes sales (frontend / telemarketing / customer relationship management), product development & knowledge, retail shop & central headquarters operations, marketing & event management. We will provide the foundational training and development with rotation of each department with the supervision of business leaders and mentors, where suitable.

Beacon Mart\'s culture: work together, manage together & share together

Sales & Retail Development * Ability to learn and share expertise of products and trends to IT customer\'s needs

• Ensuring high levels of customer satisfaction to provide excellent sales service
• To develop new sales opportunities and event location
• Building brand awareness
• Assisting and learning on retail operations

Customer Service * Providing first contact resolution according to standard operating procedure

• To handle all customer enquiries and request promptly, accurately and professionally. Live chat/social media and email correspondence.
• Input customer interaction, problems in Customer Relation Management System (CRMS).
• Ensure all customers and sellers feedback/complaints/Disputes are addressed as and when required or escalate the same to the respective team when necessary.

E-Commerce Operation Executive * Managing in eCommerce platform and social media platform, eg. Lazada, Shopee, Facebook, Instagram etc. in timely manner

• Managing orders and online inventory management (stock count & price)
• Preparation of product photos & videos
• Managing e-commerce platforms to optimize e-store operations including content assortment, pricing, Live chat, rating and reviews.

Product & Procurement * To analyze the market trend/needs and competitor activities to achieve company\'s business plan and marketing strategy

• To generate ideas for improvement and sustainability of new products and/current products
• To perform quality check on existing/ new product to ensure product quality at its upmost quality
• To assist customer service in customer enquiry, feedback, and complaints
• To track stock inventory and restock goods when needed

Warehouse Operation * Planning, coordination, recording and process control of incoming & outgoing stocks, including preparation of stock report, stock condition and expiry details

• Development of corrective steps and procedure improvement in areas in accordance to workplace safety & health standards
• Scheduling and planning for sufficient manpower for daily operations
• Maintain cleanliness of work environment and schedule routine cleaning
• To receive and prepare stock based on arrival notice and delivery order
• Record daily deliveries and shipments to reconcile inventory
• To perform routine item stock count to ensure accuracy of inventory

Logistic Operation * Daily extraction of order data for delivery route planning

• Daily coordinating driver for delivery
• Train up internal driver and 3rd party driver in accordance to company policy for handling daily order deliveries
• Coordinate with customer service team in relation to deliver on estimated time
• To keep appropriate documentation and logs to support all planned finalized orders
• To reviewing deliver order and stock loading to ensure accuracy

Manfaat

• Inpatient & Outpatient Benefit
• Yearly dental subsidy
• Insurance Coverage
• Annual Health Screening
• Staff Welfare on Marriage / Childbirth / Bevearement
• Staff discount on all subsidiary products i.e Beacon Mart, Radiant Code & Etc

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