Job Description

Posting Description:

We're hiring! We are looking for an Affinity Manager to join our Affinity team in Kuala Lumpur, Malaysia. This is a hybrid role with the flexibility to work both virtually and from the office.

Aon is in the business of better decisions

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At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.



As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

Role & Responsibilities:

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Business Development

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Lead business development commercial efforts to launch new affinity programs. Establish contacts with prospective business partners in the region. Review client files regularly, analyses and identify scope of cover required and check adequacy of policy coverage.

Programme Management

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Engage business partners/clients to reach business objectives. Facilitate implementation of new Affinity programmes. Develop project plans and manage process from inception and continuation.

New Programme development & Programme Management

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Identify and solve product and analyses quotation from insurers by performing analysis that involves retrieving market data and comparing all quotation from the insurers. Assists with analysis and implementation of changes to existing insurance products as well as the development of new products. Perform extensive product reviews that require analysis, and rate level indications. Analysts client's management, product distribution, and claims procedures to enhance growth and profit of the Affinity programmes. Manage and analyses the sales declaration data & claims data to ensure data accuracy and submit reports to the client on daily & monthly basis. Develop and refine marketing material and evaluate campaign performance and objectives. Support training of the existing and new programmes to the service teams and partner staff quarterly. Review monthly service / retention reports to ensure desired targets are met. Contact with insurance companies in cooperation/coordination with the broking teams as applicable. Assists Account Manager & Business Development to identify new Affinity programmes by performing internal and market analysis. Manage and resolve issues raised by clients and/or individual customers.

Client Management

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Communicate status of marketing campaigns. Manage clients' expectations as relates to program performance objectives. Explore new cross-sell and/or penetration opportunities i.e. products, programs etc. Develop and manage relationships with insurance companies (in cooperation/coordination with the broking teams as applicable) and vendors. Develop and write business proposals (including financial projections and profitability studies) for prospects.

Skills and experience that will lead to success

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Minimum of 5 years of relevant experience in the insurance industry or in a role managing claims and customer service interactions. Bachelor's degree in any discipline. Proficient in both written and spoken English and Bahasa Malaysia. Strong operational efficiency and sound judgment. Excellent communication and interpersonal skills. Resourceful, proactive, and able to work efficiently, independently, and multitask effectively.

How we support our colleagues

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In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!



Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.



Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.



Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.


We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com