Job Description

Key Responsibilities:

1. Achieve Workshop Targets

Responsible for achieving targeted workshop productivity, efficiency, and labour sales through effective utilization of the 3-in-1 system as a management tool. Collaborate with service advisors to align customer needs with offerings to boost revenue per repair order and overall branch profitability.

2. Service Campaigns & Technical Reporting

Ensure prompt submission of well-documented special service campaigns, technical reports, and Fix-It-Right programs. Monitor accuracy and completeness of reports in accordance with distributor requirements.

3. Workshop Operations Management

Monitor and manage the daily operations of the Body & Paint (B&P) workshop. Ensure smooth workflow, optimal resource allocation, and timely completion of jobs.

4. Compliance & Standards

Ensure compliance with Toyota Body & Paint standard operating procedures. Implement quality control measures and maintain audit readiness.

5. Marketing & Network Expansion

Strategize and execute marketing activities to support B&P targets. Expand and manage the spotter network to increase job intake and visibility.

6. 3-in-1 System Utilization

Effectively utilize the 3-in-1 system to monitor work-in-progress (WIP), parts backorders, follow-ups, appointments, and service reminders. Drive system discipline across teams for operational excellence.

7. Cross-Functional Coordination

Ensure effective liaison on operational and administrative matters with internal departments and external suppliers. Foster teamwork to ensure timely and cost-efficient operations.

8. Undertake Ad-Hoc Duties as Assigned

Undertake any other assignments as required. Perform additional duties assigned by superiors when necessary.

Qualifications for Manager (Body & Paint)

1- Diploma or Bachelor's Degree in Marketing/Mass Communication/Business Admin or equivalent.

2- Must be hands on, detail oriented and dedicated.

3- Independent and able to work under pressure and multitasking environment.

4- Good understanding of customer segmentation and demographics.

5- Ability to interact with all levels of people to address arising issues.

6- Fluent written and spoken in English & Bahasa Melayu.

7- Customer oriented with ability to interact with people effectively.

8- Dynamic interpersonal skills with ability to manage the team.

9- Responsible, meticulous and possess good working attitude.

10- Strong interpersonal and communication skills.

11- Has own initiative and able to work independently and under pressure.

Computer literacy with proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

Job Types: Full-time, Permanent

Pay: Up to RM6,000.00 per month

Benefits:

Additional leave Cell phone reimbursement Company car Free parking Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Experience:

after sales: 3 years (Required)
Work Location: In person