Job Description

About FWD Takaful Berhad

FWD Takaful Berhad (\xe2\x80\x9cFWD Takaful\xe2\x80\x9d) is a takaful provider in Malaysia that offers family takaful services. FWD Takaful is licensed under the Islamic Financial Services Act 2013 and is regulated by Bank Negara Malaysia. FWD Takaful is a takaful business unit of FWD Group.

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About FWD Group

FWD Group (\xe2\x80\x9cFWD\xe2\x80\x9d) is a pan-Asian life insurance business with more than 11 million customers across 10 markets, including some of the fastest growing insurance markets in the world. FWD reached its 10-year anniversary in 2023. The company is focused on making the insurance journey simpler, faster and smoother, with innovative propositions and easy-to-understand products, supported by digital technology. Through this customer-led approach, FWD is committed to changing the way people feel about insurance and takaful.

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Join us

We\xe2\x80\x99re proud to be a company that encourages and nurtures fearless innovation in achieving our vision of changing the way people feel about takaful. Our teams come from a wide variety of industries and backgrounds because we value developing a truly diverse pool of talent that brings different perspectives and experiences. Our values \xe2\x80\x93 committed, innovative, proactive, open, and caring \xe2\x80\x93 define who we are and what we do as we work together to bring our vision to life, every single day.

KEY ACCOUNTABILITIES

• Responsible to achieve NB sales target and operating goals through execution of field deployment and activity engagement with HSBC Insurance Product Expert (IPE) / Branch Managers / Area Managers / Regional Sales Manager and Sales Representatives.
• To consistently coach and grow Bank sales representatives\xe2\x80\x99 knowledge and skills competency with regards to Takaful
• To align with Advance and Premier segment branches in co-developing productivity and persistency alongside IPEs
• Intervention of Business MI in order to incorporate improved ground support, relationship and new growth area
• To govern service levels standards set by both parties and to build long term relationship with Centre of Influence within organization especially in resolving sales dispute and issues.
• To ensure marketing collaterals are readily available at every sales point and the usage is in compliance with prescribed product specification
• To keep abreast with market intelligence and to provide periodical business and activity progress to the Management
• To facilitate Training planning and implementation.
• To undertake any other task/project assigned by Management

• University (BA) or (BS)
• At least 2-5 years working experience with 2 years in marketing / sales related functions
• Worked in a financial institution
• Possess board-based knowledge of the Takaful business and Malaysian practices
• Possess the ability to apply entrepreneurial and commercial thinking to delivering business performance
• Possess strategic thinking capability
• Excellent influential skills \xe2\x80\x93 able to influence people of different cultures and backgrounds
• Strong verbal and written communication skills \xe2\x80\x93 must be able to communicate effectively both internally with Group executives & salesforce teams and externally with customers
• Excellent interpersonal skills \xe2\x80\x93 excellent customer relationship management

• Demonstrable experience in handling objection for Takaful, problem solving, soft skills, role play, negotiation skills
• Understanding in Takaful business and market segmentation
• Excellent English and Bahasa Malaysia communication skills

FWD Group