Job Description

The Manager of Change Management plays a crucial role in ensuring that change requests (CRs) are effectively managed and that the team adopts and implements a robust testing framework and technology. This leadership position involves planning, coordinating, and delivering changes to systems or services while maintaining quality standards throughout the development lifecycle.

• Lead requirement gathering and analysis sessions.
• Oversee and coordinate the change management process, ensuring all change requests are accurately logged, reviewed, and delivered within the agreed timelines.
• Work closely with the development team to plan delivery timelines, ensuring that change requests are prioritized and included in the backlog appropriately.
• Lead the grooming of the backlog, working with stakeholders to clarify requirements and define the scope of work for upcoming sprints.
• Ensure that the development team adopts a consistent testing framework and employs the latest technologies and methodologies in quality assurance.
• Develop and maintain the quality assurance strategy and framework, integrating it seamlessly with the change management process.
• Collaborate with cross-functional teams to ensure quality standards are met across all stages of project delivery.
• Define and monitor key performance indicators (KPIs) for change management and quality assurance to measure effectiveness and identify areas for improvement.
• Facilitate regular meetings with stakeholders to report on progress, address concerns, and gather feedback for continuous process improvement.
• Manage and mentor the Change Management & QA team, fostering a culture of high performance and continuous learning and development.
• Stay updated on industry best practices in change management and quality assurance, applying this knowledge to improve internal processes.
• Coach team to strengthen Agile Methodology adoption

A well remunerated position with strong growth potential|Regional exposure and opportunity to work with multi-country stakeholders

• Bachelor\'s degree in Computer Science, Information Systems, or a related field.
• Proven experience in any Change Management platforms management and monitoring.
• Proficiency in gathering and documenting business requirements, process mapping, and creating functional specifications.
• Strong stakeholder management, especially with various business units to understand their painpoints.
• Experience in configuring and customizing modules, workflows, forms, and reports.
• ITIL certified

Our client is a rapidly growing consumer goods business that sells various consumer goods, health supplements and home appliances as well. Their vision is to provide best digital friendly e-commerce experience to their customers and add meaning to their shopping experience.

• A well remunerated position with strong growth potential
• Regional exposure and opportunity to work with multi-country stakeholders
• Excellent culture, flexible working arrangement and good work life balance

Michael Page