Job Description

The Role Responsibilities

Job Role

The role is responsible in overall implementation of sales management strategies to achieve sales budgets for Price Solutions Sdn Bhd card balances team.

Key Responsibilities

The role holder is primarily responsible to lead the acquisition of new customers through telesales calls, selling SCB\xe2\x80\x99s products such as Personal Loans, Credit Cards.

• A telesales team leader / manager will also be expected to drive the team to cross-sell products, whilst delivering quality service to customers.
• Work closely with the Telesales Head to develop and implement sales and service strategies to achieve (and if possible, to exceed) committed targets in the relevant SCB products, through telesales calls.
• Achieve the targets set in terms of disbursals, volume, number of customers, and segment mix.
• Contribute to maximising SCB market share through excellent service and understanding of customer needs and actively deepen customer relationships through leveraging on value propositions as key enablers.
• Keep abreast of market trends and competitor offerings and provide continuous feedback on how to better improve Standard Chartered quality of sales and productivity standards.
• Ensure compliance with Group Policy and Standards, KYC, FAA, local laws and regulations and other controls and procedures of the Bank.
• Achieve sales and performance targets set by SCBSL.
• Achieve other performance targets such as number of referrals to other business units, asking for customer referrals, performing customer-needs analysis.
• Deliver superior customer service.

Strategy

• To plan, execute and track sales activities on a timely basis to achieve targeted volume.
• To develop and implement sales strategies and plans to ensure product management is in line to achieve given revenue, volume targets and within cost and profitability budgets.

Business

• To keep abreast of industry competitors, review and accord timely feedback for improvement and enhancement to maintain our competitive edge in the market.

Processes

• To carry out tracking and evaluation of all sales activities and initiatives, with learning and best practices derived to be adopted in future activities.
• To effectively track, evaluate and analyse sales performance against budgets set.
• Actively share feedback of the sales process / functionalities to help improve program and sales performance.
• Responsible to ensure the sale teams adhere sales process and comply with group policies.
• Regularly tracking and evaluation of sales activities and initiatives, with learning and best practices derived to be adopted in future activities.
• Manage the team handle and resolve customer complaint or feedback within expected turnaround time.

People and Talent

• Sales Team is adequately staffed to support the sales targets.
• To proactively manage, train and motivate sales team to achieve individual sales targets.

Risk Management

• To ensure that the sales team operates to the highest standard of corporate governance and accordance to company policies and procedures.
• To ensure a full understanding of the risk and control environment in area of responsibility.

Governance

• Responsible for assessing the effectiveness of the firm\xe2\x80\x99s arrangement to deliver effective governance, oversight, and controls in the business and if necessary, oversee changes in these areas.
• Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role.
• Responsible for delivering \xe2\x80\x9ceffective governance\xe2\x80\x9d capability to challenge fellow executives effectively, and willingness to work with any local regulators in an open and cooperative manner.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [Malaysia / Price Solutions / Client Care Centre Sales] to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

Key Stakeholders

• General Manager
• Price Solutions Management Team
• Director Business Development, PB
• Associate Director Business Development
• Control Analyst Risk and Compliance
• QA Analyst
• Senior Manager Country Operations Risk

Other Responsibilities

• Embed Here for good and Group\xe2\x80\x99s brand and values in Malaysia, Price Solutiosn, Client Centre Sales Team Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).

Our Ideal Candidate

• Relevant educational qualification to perform the Job role.
• At least 1 - 2 years of experience in sales or service is preferred. Prior experience in Telesales / Inbound sales is a plus..
• Require certification or licensing to be in place basis the products to be sold over calls.
• Bank training: ie. Mandatory and development - role specific, and regulatory / compliance bank wide amd role specific.
• Good command over communication or applicable local language.

Role Specific Technical Competencies

• Spot Opportunities
• Solve Problem
• Take the lead
• Build resilience
• Collaborate
• Communicate

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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