Job Description

Responsibilities include:

• Coordinate intake of client complaints, including inputting and maintaining complaints within the database, communicating with Branch Compliance Managers, preparing and handling complaint acknowledgement letters, obtaining the required documentation and supporting material to prepare the complaint file for analysis.
• Report complaints and updates, internal investigations and other reportable events through the regulator's reporting system called Complaints and Settlement Reporting System (ComSet).
• File preparation through the stages (onboarding to closure).
• Assist the team with the coordination of documentation in support of internal or supervisory investigation and/or regulatory inquiries.
• Assist with regulatory complaint analysis.
• Assist with RCII monthly and quarterly reporting requirements.
• Manage documents and communications for task related to regulatory inquiries.
• Monitor and manage RCII shared mailboxes.
• Other initiatives as required.

What do you need to succeed?
Must-have

• University degree
• Experience working in regulatory environment and/or knowledge of concepts relevant for regulatory complaints management
• Excellent written and oral communication skills
• Motivated and can work independently within a team
• Strong organizational abilities
• Ability to deal with new or unfamiliar situations
• Excellent interpersonal skills
• Ability to collaborate and build relationships within RCII, Compliance and business partners
• Proven ability to prioritize and multi-task in a demanding environment

Nice-to-have

• Fluent French (in both speaking and writing) would be an asset

Job Skills Audits Compliance, Critical Thinking, Data Gathering Analysis, Decision Making, Detail-Oriented, Financial Regulation, Industry Knowledge, Product Services, Risk Management, Strategic Thinking
Additional Job Details
Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA
City: Putrajaya
Country: Malaysia
Work hours/week: 40
Employment Type: Full time
Platform: CHIEF LEGAL & ADMIN OFFICE GRP
Job Type: Regular
Pay Type: Salaried
Posted Date: 2025-11-04
Application Deadline: 2026-02-27
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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Skills Required