Job Description

"To be the most loved everyday food and groceries destination!" - that\'s our mission at foodpanda (small \'f\').

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores - foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.

We are looking for a highly-driven and motivated Manager, Content and Onboarding. If you are looking for a place where you can gain hands-on exposure and have a direct impact on the business, then this may be the place for you! This role will be based in Kuala Lumpur and will report to the Lead, Content & Onboarding.

Responsibilities:

• Ensure a seamless onboarding experience for partner restaurants, shops, and dine-in establishments.
• Collaborate with partners to enhance overall operational efficiency.
• Drive the optimization of key performance indicators (KPIs), including dish level and description coverage, and content quality.
• Develop and implement effective logistics strategies to optimize unit delivery costs.
• Manage relationships with third-party warehouses to enhance delivery speed and efficiency.
• Identify and address process bottlenecks, implementing timely and effective solutions.
• Collaborate with cross-functional teams to address challenges promptly.
• Proactively identify and implement cost-effective measures to optimize cost control.
• Lead innovation efforts to reduce manual processes and promote automation.
• Implement innovative solutions to reduce manual processes and introduce automation.
• Work closely with the regional team to oversee projects and ensure successful execution.
• Proactively analyze data and cost.

Requirements:

• Minimum of 5 years working experience in relevant fields
• Highly proficient in MS Office (with strong Excel skills) and Google Productivity Suite
• Proficient in data analysis and cost study
• Excellent problem solving skills, self motivated and strong analytical ability
• Proven managerial skills; experience in leading a team
• Hands on attention to details and thrives in a fast-paced environment
• Self driven with a positive attitude and good communication skills
• Must possess at least a Bachelor Degree ideally in a STEM subject, Logistics, Business Administration, Economics or similar
• Salesforce knowledge is a plus!
• Fluent in English and Bahasa Melayu language

What we offer?

Career Growth - We believe everyone owns their career. In foodpanda, you are supported with the framework and structure to craft your learning experiences. We provide learning opportunities that support your professional and personal aspirations to discover and maybe even rediscover your life\'s calling.

Culture - We believe in getting 1% better every day. We do this by constantly looking for ways to enhance our way of doing things. We strive to look beyond the limits of today to set ourselves up to succeed tomorrow. We make bold decisions and learn from our mistakes towards better solutions. We embrace diversity not just because it\'s right but also because it makes us stronger.

These values enable us to create a diverse and inclusive workplace culture that allows everyone within the organization to thrive via a creative and dynamic team environment where you are empowered, engaged, and appreciated.

Foodpanda