Manager, Customer Engagement & Digital (apex), Business Banking

Kuala Lumpur, Malaysia

Job Description


Job Responsibilities:

  • Represent UOB either as Digital Advisor working closely with internal stakeholders and external partners to catalyst ideas, initiatives and use cases to drive digital adoption.
  • Responsible for action plans, key success metrics from marketing activities to sign ups, conversion, and cross sell of other banking and beyond banking services.
  • Be involved in multi-facet collaboration (joint activities both online and offline) with SmartBusiness Partners, Government Agencies and Associations.
  • Engage SmartBusiness Partners and SMEs in effective ways and means to engage and follow through.
  • Own the customer sales journey - self determine engagement required based on customer needs and availability in order to achieve activation, referral and conversion.
  • Attain and maintain required technical knowledge of key features, benefits and capabilities of SmartBusiness Solution Partners.
  • Maintain to highest standards customer data in assigned CRM with integrity and adhere to compliance.
  • Maintain clear visibility on sales funnel and prospective sales.
  • Report weekly on sales forecasting and outlook. Capture and feedback solution enhancement feedback from customers to Partners and Management
Job Requirements
  • A recognised University Degree or equivalent
  • At least 3-5 years of business development, B2B sales (tech and non-tech), stakeholders\' management within the tech or other related sector.
  • Strong verbal and written communication skills are a must, as well as relationship-building skills.
  • Strong business acumen, outcome driven and hard working.
  • Task and action focused - can create opportunity for yourself and drive to succeed to meet team objectives and goals.
  • Strong listener and communicator: adapt in uncovering latent or unspoken needs and translating them into result (digital adoption, and consumption of banking and beyond banking services)
  • Professional, courteous and enjoy working collaboratively.
  • Understand the Go-To-Market strategies, market, competitive landscape, and target audience (SMEs), and translate into actionable campaign activities to drive sign ups and Key Success Metrics.
  • Exposure or good knowledge of the wider Digital and Business eco-system, their key drivers and business models.
  • Analytical and proficient in usage of data for fact-based decision making.
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Job Detail

  • Job Id
    JD926707
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned