Job Description

Job Category: Facility Management
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Responsibilities

• Serve as the primary liaison between the company, tenants, and VIP guests, ensuring exceptional hospitality and smooth coordination during events and visits.
• Plan, coordinate and oversee all high-profile events, VIP visits, and hospitality activities, ensuring top-tier presentation, comfort and service quality.
• Work closely with mall management, tenants and service providers to ensure the facility environment and customer experience meet luxury standards.
• Supervise and guide frontline and concierge teams, ensuring they deliver a professional, welcoming, and polished experience to guests.
• Coordinate with security, housekeeping, and maintenance teams to ensure readiness, cleanliness, and safety of all event and public areas.
• Manage event logistics, including venue setup, crowd control, access management, and liaison with vendors, caterers, and decorators.
• Support marketing and communications teams in executing mall campaigns, corporate events, and tenant-led activities seamlessly.
• Handle guest feedback, VIP complaints, and service recovery promptly and professionally to maintain TRX's premium reputation.
• Maintain excellent relationships with government bodies, embassies, and corporate partners for event approvals and special arrangements.
• Prepare post-event reports, performance reviews, and recommendations for continuous improvement in guest experience and event delivery.

Requirements

• Bachelor's Degree in Hospitality, Event Management, Public Relations, or related discipline.
• Minimum 8-10 years of experience in hospitality, customer relations, or event management, preferably in luxury retail, hotels, or mixed-use developments.
• Strong interpersonal and communication skills, confident, articulate, and well-groomed, with the ability to engage with VIPs and senior stakeholders.
• Proven experience in planning and executing large-scale events and managing guest experiences at a premium venue.
• High attention to detail with excellent organizational and problem-solving abilities.
• Professional demeanor with a service-oriented mindset and ability to perform under pressure.
• Proficiency in MS Office; experience with CRM or event management systems is an advantage.
• Flexible to work on weekends, public holidays, or extended hours during special events.

Skills Required