Job Description

Job Summary
Lead the IT Infrastructure and End-User Support team within the Group Information Technology Department. Oversee all aspects of IT systems, infrastructure, and end-user support, ensuring performance, security, and reliability. Drive digital transformation initiatives aligned with company strategy, and manage compliance, risk, and vendor relationships.
Main Responsibilities

• Provide leadership and direction for IT Infrastructure and End-User Support activities.
• Implement IT strategies aligned with business objectives and digital transformation goals.
• Manage IT infrastructure including servers, networks, cloud platforms, and cybersecurity.
• Supervise IT service desk and end-user support, ensuring timely issue resolution.
• Ensure compliance with relevant regulations and standards (e.g., ISO 27001, ITIL, PDPA Malaysia).
• Lead and manage vendor contracts and relationships.
• Develop and manage budgets and resources efficiently.
• Promote continuous improvement, user training, and adoption of new technologies.

Key Competencies

• Leadership: Proven ability to lead and develop IT teams.
• Technical Expertise: Strong knowledge of IT systems, infrastructure, and support.
• Project Management: Experience delivering IT projects successfully.
• Communication: Excellent verbal and written skills.
• Financial Acumen: Ability to manage budgets and optimize costs.
• Problem Solving: Strong analytical and solution-oriented skills.
• Customer Focus: Commitment to excellent service and stakeholder relationships.
• Adaptability: Flexible and proactive approach to new technologies and change.
• Ethical Leadership: High integrity and commitment to compliance.

Job Requirement:

• Candidate should possess a Bachelor Degree or equivalent in Computer Science / Information Technology
• Preferably at least 10 years of related working experience.
• Good communication skills in English, Malay language for both spoken and written

Skills Required