Job Description

Job descriptionWhy join us?Data Operations (DATAOPS) is functionally responsible for all client related static data (Custody- SSV, entity, account & SSI data), covering all products/ asset classes within Global Markets business. DATAOPS has an on-shore and off-shore model with current staff located in HUB sites for on-shore support and the majority of the RTB staff split between Manila and Kuala Lumpur to provide full business resiliency.What you\xe2\x80\x99ll do:Principal accountabilities for this roles as aligned to Group Leadership capabilities are as follows:Understanding and translating Group Strategy into immediate business/function and aligning direction for self and teams

• Understand customer needs and the business environment.
• Ability to engage the offshore staff and build the knowledge of DATAOPS purpose, in larger scheme of things.

Setting world class standards and embedding these in immediate business/function area

• Engage with all Regional Stakeholders and ensure regional service PLA are consistently delivered in the region for Full On-boarding, Partial Services and Ongoing Maintenance.

Leading from the front by courageously setting and executing stretching goals for the immediate business/function area

• Direct line responsibility of a DATAOPS team in offshore location i.e. Bangalore or Kuala Lumpur

Maintain enhanced service levels for the Product Area by improving the quality and productivity of offshore teams.

• Develop staff to achieve business / individual goals, sharing knowledge and experience and providing assistance on referred issues.
• Up-skilling of the existing team to increase process efficiency and facilitate the move of more operational tasks from regional teams.
• Improve the employee engagement in offshore teams.

Authentically engaging a diverse range of stakeholders to deliver at pace

• Establish and maintain strong relationships with peers on various product areas.
• Enhance the existing subject matter expertise in offshore teams and harness talent to deliver at pace.
• Manage escalations and communication of any identified issues while on-boarding or maintaining data.

Making considered decisions that protect and enhance HSBC values, reputation and business

• Contribute towards addressing DATAOPS operational risk disciplines and audit findings.
• Maintain HSBC internal control standards, including addressing control issues identified in the AM audit, working closely with Global Banking and Global Infrastructure support functions where cross-functional solutions are required.
• To continually re-assess the operational risks inherent in the function, due to changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology.
• With BCP established, test resiliency both directions periodically.

RequirementsWhat you will need to succeed in the role:

• Experience in managing small sized teams in offshore service centers.
• Strong results orientated delivery skills.
• Ability to establish good working relationships with various stakeholders.
• Good understanding of Markets & Securities Services products e.g. FX, Equities, Fixed Income Bonds or Derivatives
• Excellent communication skills, both written and verbal, appropriate for interaction with colleagues and business partners at all levels.
• Leadership skills to manage resources to improve customer service and productivity levels
• Good decision making skills and ability to escalate as appropriate in complex situations.
• Energy and enthusiasm with a positive \xe2\x80\x98can do\xe2\x80\x99 attitude and ability to self-start and motivate
• Ability to manage resources to continually improve customer service and achieve productivity targets.
• Graduate in any discipline with strong academic background
• Ability to recognize areas for development.
• Ability to identify operational risks and suggest mitigation plan to offshore regional head.

What additional skills will be good to have?

• A good understanding of the overall securities industry from an operational and regulatory perspective.
• Knowledge of excel.
• Knowledge on MS Visual Basic is an advantage.

HSBC