Job Description

Job descriptionWhy join us?Asset Servicing covers all Mandatory and Voluntary Corporate Action processing for Equity and Fixed Income products, inclusive of Claims and Tax for multiple balance sheets across multiple business location.The Opportunity:The successful candidate will be responsible to provide people and process managerial role coverage for Mandatory Equities process within Asset Servicing for Market Operations (MSS) across multiple balance sheets in GSC adhering to all policies, risk and controls, regulatory and compliance requirements and drive the Strategic Projects and efficiency initiatives for Asset Servicing. He / She will also be required to manage senior level escalation & communication with stakeholders and clients as appropriate.What you\xe2\x80\x99ll do:Customers / Stakeholders:

• HSBC offices globally
• Various Custodians and Agents Globally
• Internal customers within the various locations in UK/ Hong Kong/ France as a whole.
• Support multiple business lines per below:
• EQ - Proprietary trading and Prime Finance including cash equity, stock lending and SWAPs, Delta 1 and CFDs.

Leadership & Teamwork:

• Provide people and process managerial role coverage to Asset Services Mandatory (Equities) process across multiple entities.
• Work closely and collaboratively with business partner\xe2\x80\x99s other departments including Asset Services, Business Risk and Control Management & Product to provide solutions to clients.
• Train and coach colleagues when required.
• Identify, implement and drive process reengineering and change initiatives to improve efficiency, reduce operational risks and reduce errors against the Fixed Income process.
• Cultivate a client focus culture, grow productive teams and build leadership within the teams
• Implement projects assigned by Senior Management from time to time
• Ensure that the most appropriate organizational structures, systems, work flows, procedures and controls are utilized in support of the department activities.
• Contribute to the implementation of market driven changes as necessary to realize efficiency and cost benefits, reduce risk and to reflect product development.
• Review and improve the operational processes in partnership with the Change team in order to produce maximum process efficiencies.
• Develop relationships with colleagues across GB&M business areas to ensure the department\xe2\x80\x99s business and system solutions are supported and implemented in accordance with given timelines.
• Ensure that Global Market Operations develops and consistently maintains a premier quality reputation, internally and externally, the departments services.
• Effectively drive and manage change to achieve business goals (eg. process improvements/changes in procedures)
• Create an environment where skills and knowledge is openly shared to achieve department and business goals.
• Drive staff development through soft skill training, personal development plans and performance management reviews. Reward and recognize service excellence and keep high staff morale through \xe2\x80\x98Celebrating Success\xe2\x80\x99.
• Strike balance among task, team and individual to inspire and influence staff to bring out their best.
• Motivate and develop team members to meet business objectives - advice and guidance is given in a constructive manner and supported by appropriate evidence.
• Plan and promote Band Progression to meet Business requirements and Staff expectations.
• Create an environment where skills and knowledge is openly shared to achieve department and business goals.
• Ensure performance management scheme is implemented in line with procedures across sections consistently.

Operational Effectiveness & Control:

• To ensure control measures/checkpoints are established to scrutinize exceptions/errors to prevent any operational losses and reviews on these measures are constantly performed. Procedural changes/new initiatives are reviewed, fully communicated to and implemented.
• To ensure strong internal audit and staff feedback mechanisms are in place to prevent potential frauds/losses.
• Plan for effective cross training taking into account the Global Contingency requirements and Operational requirements and striking a balance among them.
• Ongoing monitoring and review of workflow and priorities are in accordance with procedures.
• Procedural changes/new initiatives are reviewed, agreed with the business area, fully communicated to staff and implemented.
• Review Contingency requirements on a periodic basis and invoke relevant business recovery measures as necessary. Carry out effective Operational Risk Assessment by monitoring and implementing risk mitigating plans.
• To support Business Continuity Plan (BCP) by implementing the changes and adhering the BCP Group guidelines as well as Global Market Operations BCP guidelines.

RequirementsWhat you will need to succeed in the role:Knowledge:

• University degree level and equivalent practical experience / maturity.

Experience:

• At least 3-5 years\xe2\x80\x99 experience in a management position \xe2\x80\x93 related.
• A SME with extensive experience in Market Operation, majorly in Asset Services Mandatory Equities process related.
• Knowledge of CADS/ASPA/SYN/Global One/TLM/GMG/BBG systems will be an advantage.
• Strong understanding of risk and risk management in corporate actions.
• Excellent knowledge of different corporate event types and knowledge of UK/HK/FR regulations.

Skills:

• Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle capacity and MI reporting.
• Ability to build and maintain relations with business units and continuously give feedback by stringent follow up on service level agreements
• Evidence of strong analytical, statistical and data mining skills to study trends, make projections and to interpret numeric information.
• Experience of successfully managing and developing a team in a previous role.
• Evidence of strong operational decision making and be able to provide analytical support to the teams
• Evidence of process management skills with an ability to initiate process improvements
• Initiate cost control measures by achieving resource efficiency and managing overheads
• Dedicated approach to teamwork and ability to contribute to team effort.
• Ability to speak and understand English fluently. Strong communicator, both verbally and in writing.
• Attention to detail and accuracy.
• Customer focused and committed to providing a high quality service.
• Able to work in pressurized environment and manage priorities effectively.
• Effective leadership with requisite interpersonal skills necessary to direct and motivate a large team to achieve results
• Strong collaborative management skills with the various stakeholders
• Problem solving skills and ability to drive process improvements
• High integrity and professionalism

What additional skills will be good to have?N/A

HSBC