Job Description

Job description

Why join us?

HSBC is one of the world\xe2\x80\x99s largest banking and financial services organisations. We serve approximately 39 million customers through our global businesses: Wealth and Personal Banking, Commercial Banking, and Global Banking & Markets. Our network covers 62 countries and territories in Europe, Asia, the Middle East and Africa, North America and Latin America.

Markets & Securities Services (MSS) Operations comprises approximately 9000 employees globally and is a part of the Global Banking & Markets business. This role falls under MSS Operations - Business Implementation which is responsible for the smooth transition of all assets, under transition or restructure consisting of UK and global securities into and out of nominee names from or to external custodians.

To liaise by telephone and in writing with clients or custodians relating to incoming and outgoing securities, to achieve timely stock availability for market trades. To resolve queries and issue progress reports direct to clients/custodians until the transition of all stock is complete.

What you\xe2\x80\x99ll do:

To control the transfer of UK & global securities in/out of clients\xe2\x80\x99 accounts.

• By creating & editing Excel spreadsheet of assets to be transferred.
• By obtaining an authorised transition instruction from the client.
• By providing Business Implementation Settlements team with a copy of the transition guide together with an Excel spreadsheet of the assets to be transferred/received.

Maintain control of all incomplete positions on stock transitions as allocated.

• Ensure outstanding settlements report is reviewed and aged transactions are investigated.

To liaise with clients/custodians informing them of the progress of securities in transit.

• By resolving queries and issuing progress reports to clients/custodians until all assets are fully accounted for, including entitlements.
• By using a range of communication techniques, including the effective use of email, telephone and attending transition planning meetings.

To ensure transition files are updated and archived on regular basis.

• Completed transition files registered onto safe keeper plus.

To continually consider the FSA\xe2\x80\x99s principle of \xe2\x80\x98Treating Customers Fairly\xe2\x80\x99 (TCF).

• By considering fairness in all aspects of strategy, product design & delivery, sales processes, customer literature & correspondence, financial promotions, administration, and complaint handling.

To continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.

• By ensuring all actions take account of the likelihood of operational risk occurring.
• By addressing any areas of concern in conjunction with line management and/or the appropriate department.

In conjunction with Compliance department, to implement the Group Compliance Policy by containing compliance risk in conjunction with the relevant compliance department. The term \xe2\x80\x98compliance\xe2\x80\x99 embraces all relevant financial services laws, rules and codes with which the business must comply.

• By adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity.

To adhere to and be able to demonstrate adherence to internal controls.

• By adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

Requirements

What you will need to succeed in the role:

Knowledge

• Sound knowledge of the securities industry
• Sound knowledge in settlements and corporate actions will be an added advantage.
• A good working knowledge of the banks systems & procedures
• A good working knowledge & understanding to all Group & HSS policies & procedures associated to the tasks undertaken.

Experience

• Experience in working in a client facing role & within an operational area in a Global Custodian.
• Proven experience in managing & leading a team.
• Proven appreciation of operational risk management

What additional skills will be good to have?

• Excellent interpersonal skills
• Strong client focus
• Decision making
• Excellent planning & organisational skills
• Excellent verbal & written communication skills
• Team player
• Numerate
• Able to work independently with very minimal supervision.

HSBC