Responsible for the collection and recovery of delinquent accounts
Develop, manage and refine collection processes and performance tracking
Carry out comprehensive portfolio analysis, encompassing development of key performance indicator (KPI) and trends
Accountable on keeping track of collection & reporting
Monitor and report market trends, competitor analysis and solving customer issues
Liaise with legal team on initiating and withdrawal of litigation proceedings
Manage a team of collection officer to achieve target
Keeping abreast of business trend and market changes
Develop and maintain strong relationship with stakeholders and business partners
To ensure confidentiality of all protected information
Take on additional tasks or assignment as at when required
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