Job Description

Job description

Business:. Data Operations, Custody Services, Global

Open positions:1

Role Title: Manager Operations - Data Operations, Custody Services, Global

Global Career Band:6

Location (Country / City ): Malaysia

Recruiter Name : Anthony Chuen Eu LIM

The Opportunity:

Data Operations (DATAOPS) is functionally responsible for all client related static data (entity, account & SSI data), covering all products/ asset classes within Global Markets business. DATAOPS has an on-shore and off-shore model with current staff located in HUB sites for on-shore support and the majority of the RTB staff split between Manila and Kuala Lumpur to provide full business resiliency.

The onshore teams are predominantly responsible for the management of the onshore relationships with the various stakeholder and client groups, and driving the strategy and change agenda with the offshore management team. All BAU account and entity is completed offshore by DATAOPS-Account & SSIs teams. Data Operations' target operating model aims to deliver a quality service by creating additional value to clients, ensuring strong management of risk, process re-engineering/improvement and reduction of inefficiency and cost.

This role is a part of the management team which is tasked with delivering service as per DATAOPS target operating model.

Sitting incumbent of this position is responsible for:

• Manage a small DATAOPS team in offshore locations i.e. Bangalore or Kuala Lumpur or Manila
• Delivery of the DATAOPS service proposition to regional stakeholders
• Day to day service performance to various asset class / product stakeholders (both onshore and offshore).
• Driving down the cost of service delivery by improving the quality and productivity of offshore teams.
• Ensuring operational risk management aligned to Group Instructions & Control manuals
• Measurement of service performance through globally agreed operating metrics, including voice of business/customer.

The role requires the ability to comprehend the complexity of the end-to-end account opening & maintenance process across multiple systems and product lines.

What you'll do:

Principal accountabilities for this roles as aligned to Group Leadership capabilities are as follows:

Understanding and translating Group Strategy into immediate business/function and aligning direction for self and teams

• Understand customer needs and the business environment.
• Ability to engage the offshore staff and build the knowledge of DATAOPS purpose, in larger scheme of things.

Setting world class standards and embedding these in immediate business/function area

• Engage with all Regional Stakeholders and ensure regional service PLA are consistently delivered in the region for Full On-boarding, Partial Services and Ongoing Maintenance.

Leading from the front by courageously setting and executing stretching goals for the immediate business/function area

• Direct line responsibility of a DATAOPS team in offshore location i.e. Bangalore or Kuala Lumpur or Manila.
• Maintain enhanced service levels for the Product Area by improving the quality and productivity of offshore teams.
• Develop staff to achieve business / individual goals, sharing knowledge and experience and providing assistance on referred issues.
• Up-skilling of the existing team to increase process efficiency and facilitate the move of more operational tasks from regional teams.
• Improve the employee engagement in offshore teams.

Authentically engaging a diverse range of stakeholders to deliver at pace

• Establish and maintain strong relationships with peers on various product areas.
• Enhance the existing subject matter expertise in offshore teams and harness talent to deliver at pace.
• Manage escalations and communication of any identified issues while on-boarding or maintaining data.

Making considered decisions that protect and enhance HSBC values, reputation and business

• Contribute towards addressing DATAOPS operational risk disciplines and audit findings.
• Maintain HSBC internal control standards, including addressing control issues identified in the AM audit, working closely with Global Banking and Global Infrastructure support functions where cross-functional solutions are required.
• To continually re-assess the operational risks inherent in the function, due to changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology.
• With BCP established, test resiliency both directions periodicallyMajor Challenges

• Delivering excellent client service within the constraints of the current infrastructure.
• Achieving consistency of service proposition delivery to various stakeholders.
• Balancing the priorities of various businesses supported by offshore teams.
• Improving business knowledge of the offshore teams in a rapidly changing business environment.
• Being able to deliver goals in a dynamic work environment.
• Stakeholder management across multiple product areas.
• Ability to work in multi-cultural environment for delivery of a common goal

Role Context

Data Operations are functionally responsible for all static data maintenance of trading account and standing settlement instructions, including setting up, amending and deleting of Client Account and Standard Settlement Instructions. This covers all Global Market products / asset classes / and downstream systems. Data Operations sits within Global Markets Operations under the GBM Business Services function

Management of Risk

• The role holder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.

• This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.
• Also by addressing any areas of concern in conjunction with line management and/or the appropriate departmen

Observation of Internal Controls

The role holder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

The role holder will implement the Group compliance policy by containing compliance risk in liaison with Local Compliance Officer. The term 'compliance' embraces all relevant financial services laws, rules and codes with which the business has to comply

Role Dimensions

This will vary

Requirements

What you will need to succeed in the role:

• Experience in managing small sized teams in offshore service centers.
• Strong results orientated delivery skills.
• Ability to establish good working relationships with various stakeholders.
• Good understanding of Markets & Securities Services products e.g. FX, Equities, Fixed Income Bonds or Derivatives
• Excellent communication skills, both written and verbal, appropriate for interaction with colleagues and business partners at all levels.
• Leadership skills to manage resources to improve customer service and productivity levels
• Good decision making skills and ability to escalate as appropriate in complex situations.
• Energy and enthusiasm with a positive 'can do' attitude and ability to self-start and motivate
• Ability to manage resources to continually improve customer service and achieve productivity targets.
• Graduate in any discipline with strong academic background
• Ability to recognize areas for development.
• Ability to identify operational risks and suggest mitigation plan to offshore regional head.

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You'll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

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***Issued By HSBC Electronic Data Processing (India) Private LTD***