Job Description

Job description

Why join us?

• Deal with the specific requirements for the market assigned and to look into effective ways to standardize certain practices across the markets serviced within HDPM.
• Keep abreast with the latest development in the rules and regulations by the regulators of the various markets and to identify the implications involved to the current processes.
• Drive business/customer centric Quality initiatives.
• Effectively mitigate identified Operational Risks.
• Comply with Group\xe2\x80\x99s Statutory Audit standards.
• Build customer confidence through shared contingency and business recovery measures.
• Deal with business that may significantly exceed forecasted figures by liaising with the respective business areas.
• Review and produce MI in a specified format, which is easily understood by business units, while giving them an idea of FTE benefit for migrating.

What you\xe2\x80\x99ll do:

Impact on the Business/Function

• To acquire a broad understanding of the settlement and treasury processes and to keep abreast with the latest developments in the assigned markets on the rules and regulations by the regulators, stock exchange and etc. that may have implication to the daily settlement processes.
• Devise and analyze MI requirements/processes to ensure the tracking mechanism is reflective of the current business activities and its ability to measure the team\xe2\x80\x99s performance across different market with different level of experience.
• Ensure that business data requirements are completed accurately and supporting statistics/reports/returns are presented to business/management within agreed timescales.
• To plan for standardization of settlement processes by sharing the best practices across the various markets with the aim to enhance cost effectiveness and efficiencies.
• Understanding of the business and keeping abreast of development in the market.
• Able to propose improvements to enhance service delivery
• MIs are provided timely and accurately.
• Manage high volume and high value transactions as per the below approving authority and ensure no payments / trades are missed, which would result in claims and adverse client impact.
• Average volume of 5,600 transactions a month and solely processed by the team in KL. The role holder is expected to spend at least 70% of the time on operations.

Customers / Stakeholders

• Process productivity and quality targets are set, monitored and achieved to ensure optimum resource utilization and achievement of business objectives and customer SLA\xe2\x80\x99s.
• Drive rigorous and customer centric Quality Campaigns and initiatives to increase Quality awareness in the team.
• Problem situations are proactively identified and resolved to give maximum customer satisfaction and escalated where necessary. Appropriate measures are taken to improve quality and prevent recurrence.
• Establish and maintain effective relationship with customer business areas and identify areas of service improvements.
• All KPIs, accuracy targets and SLAs are met.
• Engagement with Business Areas to understand and work on improving customer satisfaction.
• Proactively identify and improve on service deliver.

Leadership & Teamwork

• To plan for allocation/reallocation of resources and process prioritization across the various markets within Settlement to smoothen the impact of erratic workflows/volumes and leave management by ensuring that a robust cross training plan is in place to multi skill operation teams.
• Procedural changes/new initiatives are reviewed, agreed with the business areas, fully communicated to staff and implemented.
• Drive staff development through soft skill training, personal development plans and performance management reviews. Reward and recognize service excellence and keep high staff morale through \xe2\x80\x98Celebrating Success\xe2\x80\x99.
• Create an environment where skills and knowledge is openly shared to achieve department and business goals.
• Effective resource allocation and management.
• Review progress of team members and provide necessary training and support.
• Ensure knowledge retention within team and ensure the team keeps up with market updates and regulatory changes.
• Lead by example through service excellence and driving quality initiatives for improved Customer Satisfaction.

Operational Effectiveness & Control

• To ensure control measures/checkpoints are established to scrutinize exceptions/errors to prevent any operational losses and reviews on these measures are constantly performed. Procedural changes/new initiatives are reviewed, fully communicated to and implemented.
• Review Contingency requirements on a periodic basis and invoke relevant business recovery measures as necessary. Carry out effective Operational Risk Assessment by monitoring and implementing risk mitigating plans.
• Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• To be aware of the Operational Risk scenario associated with the role, and to ensure that all actions during your employment with HSBC take account of the likelihood of operational risk occurring. Ensure escalation process is in place and is effective.
• Adherence to the Group\xe2\x80\x99s agreed processes / procedures \xe2\x80\x93 achieving a satisfactory Audit report.
• Any areas of concern are addressed in conjunction with line management and/or the appropriate department.
• Regularly review operational effectiveness and regularly review procedures.

Requirements

What you will need to succeed in the role:

Knowledge

• A post-graduate diploma or degree in any discipline ((preferably in Accounting, Finance and Banking). Higher qualification not a bar provided aspirations commensurate with the position

Experience

• At least 3-5 years\xe2\x80\x99 experience in management position with exposure to appraisals, counseling, team building and staff development.
• Experience in Securities processing environment. Knowledge in Cash Management, Trade Settlement, Cash Payment, FX\xe2\x80\x99s and Investigations are essential.
• Possess relevant Securities background and industry knowledge - preferably in the Global Custody or Sub Custody businesses.
• Possess at least 18 months of Securities experience.
• Those who have IAQ qualifications will have an advantage.

Skills

• Ability to speak and understand English fluently, writes business letters and reports, good conversational / telephone skills.
• Ability to learn quickly, transfers knowledge appropriately, understand and interpret numeric data. Evidence of good analytical, statistical and data mining skills to study trends and make projections. Production management skills and ability to initiate process improvements.
• Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle capacity and MI reporting.
• Initiate cost control measures by achieving resource efficiency and managing overheads.
• Evidence of process management skills with an ability to initiate process improvements.
• Evidence of very good prioritizing, planning and organizing skills.
• Ability to effectively communicate and implement group policies and procedures .
• Ability to comprehend and minimize operational risks including wide understanding of audit controls and compliance requirements.
• Ability to manage and develop a team staff across a diverse range of processes within an operational environment.
• Ability to maintain control, direction and motivation of staff in an ever-changing environment.
• Proven experience in change and problem-solving management.
• Evidence of good analytical, statistical and data mining skills to study trends and make projections. Production management skills and ability to initiate process improvements and recognize areas for development
• Excellent verbal and written communication skills.
• A positive self-starter.
• Ability to manage resources to continually improve customer service and achieve productivity targets.
• Good communication skills and enjoys working with people in relation to role.
• Ability to plan & organize effectively as well as adopt a flexible approach to change.
• Will need to possess good multi-tasking skills and be flexible, as operations will cover multiple teams and time zones.

Shift Division

• Willing to work non-standard Asian hours (Middle East) shift window from 10:00 am to 1:00 am.
• Willing to work on a 24 hours shift rotation ones every quarter or as and when required to support FTSE/MSCI/Volume Surge.
• Willing to work Saudi working days (Sunday \xe2\x80\x93 Thursday).
• Willing to support Friday and or Saturday (weekend) as and when required to support FTSE/MSCI/Volume Surge.

HSBC