"The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we\xe2\x80\x99re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have."
Why join us? Some careers grow faster than others. If you\xe2\x80\x99re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.Global Finance is integral to HSBC\xe2\x80\x99s purpose and strategy, playing a valued role in managing costs and deploying capital in the most effective way. Our global team of finance professionals partner with the business to provide trusted insights and forward looking analysis; accuracy; efficiency and control to frame and influence business decisions.We are currently seeking a high calibre professional to join our team as a Manager Operations.
What you\xe2\x80\x99ll do: As part of the Global Markets Operations strategic model, HSBC have created a \xe2\x80\x9cCentre of Excellence\xe2\x80\x9d (CoE) for Operations processing in the Global Service Centre in Kuala Lumpur, Malaysia. The CoE supports multiple products and legal entities, providing utility type processes whilst their partners in the onshore hubs concentrate on functions which require proximity to business or clients, or which are deemed too complex to be migrated. A second site has been set up in Manila for contingency purposes, which sits under the governance of KL.
The Opportunity: The Collateral & Valuations are responsible for the processing of all collateral related counterparty risk exposure management & the collate, distribution of client portfolio valuations and settlement of cash and interest. Products covered include all OTC derivative transactions & securities administered in London. These include locally booked interest rate, equity, credit & FX derivatives.

• Input & maintenance of collateral legal agreement static.
• The investigation & resolution of all system feed exceptions.
• Production & monitoring of system market & regulation data reports.
• Understand the processes\xe2\x80\x99 functions and objectives irrespective of Business Areas to be able to custom design the AMO.
• report layout for respective processes.
• Understand Management Information requirements and produce Weekly and Monthly MI reports for Management.
• Ensure timely and accurate reporting by all AMOs and MOs.
• Create Supporting Templates and prepare guidelines for Operations to use.
• Create and implement Leave Planner to Operation Teams and Compile Operation Teams\xe2\x80\x99 Leave.
• Provide leadership and customer service to all, both top and lower Management, consistent with Group and Company policies and standards. Leading a cohesive team, working in a supportive team environment driven by people centric values.
• Provide support for any ad-hoc project to the Head of Operations and Operation teams for any work involving collation, analysis, forecasting and budgeting relating to Operational data\xe2\x80\x99s.
• Need to be hands on with the processing and also in team management.
• Understanding of Global client valuation policy and ensuring that it is adhered to.
• Understand the changes in policy and its impact on the process and implementation of the changes in the process.
• Stake holder management, both internal and external.
• Ensuring highest quality of client service is maintained at all times.
• Understanding the underlying risk in the process and ensuring necessary steps are taken to mitigate or minimise them.
• Should be able to adapt to the constant regulatory changes that might happen and also understand its impact on the process.
• Candidate to have sound knowledge of products and trade life cycle.
• Candidate to have sound knowledge of collateral business and understanding of risk associated with the same.

Principal Accountabilities: Key activities and decision making areas Impact on the Business/Function

• Provide management oversight of Collateral management functions. Ensure meeting PLA agreed with business partners.
• Drive business initiatives including systems implementation to completion.
• Work closely with London, Hong Kong, Paris and New York business partners to implement the global strategic model. This involves building relationships between onshore and offshore teams to increase efficiencies and to create best practice.
• To work closely with Onshore business partners ensuring a high standard of communication maintained between teams.
• Develop potential staff and manage poor performer.
• Ensure processes complies with FIM.
• Ensure effective escalation procedures in place.
• Continuous review and improvement of processes to enhance controls and create efficiencies in service delivery.
• Strong focus on waste reduction.
• Create an environment of minimal bureaucracy.
• Performance Standards as defined in SLA met or exceeded.
• Minimize errors and improve controls as per defined objectives.
• Re-engineering opportunities identified and implemented.
• Feedback on service delivery received from Business Area.
• Delivery on productivity and waste reduction targets as per defined objectives.

Customers / Stakeholders

• Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.
• Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer.
• Customers are kept fully informed of progress.
• Periodical MI submitted accurately and in line with customer and business needs.
• Updates and procedural changes obtained and cascaded / recorded.
• Enhance systems and business knowledge relating to customers / processes and cascade to teams.
• Timely and accurate MI produced with minimal queries against required deadlines
• All queries acknowledged and resolved in a timely manner.

Leadership & Teamwork

• Monthly 1:1 to be completed regularly every month.
• Guide and provide feedback to staff on their development and ways of improvement that could enhance. personal skills and knowledge to meet business objectives.
• Plan and discuss with staff on career development plan.
• Motivate and develop teams and subordinate to meet business objectives.
• Create robust team environment where skills and knowledge openly shared to achieve team and business goals.
• Development plan created and reviewed. Teams are regularly briefed and trained on any developments.
• Knowledge and experience are shared with teams, providing assistance on referred / technical issues.
• Advice and guidance is given in a constructive manner and positively.
• Be aware of issues within teams and resolve or escalate in appropriate and timely manner.
• Identify strength / weakness of teams in order to develop them.
• Share knowledge, best practice and experience with colleagues at all levels to ensure they achieve their goals and business objectives.
• Feedback from immediate manager and other colleagues as well as stake holders.
• Low employee turnover / internal.
• Retention of Key talent GPS scorecard.

Operational Effectiveness & Control

• Effectively manage implementation of reporting tools and guidelines for all processes, identifying and escalating issues for resolution as appropriate.
• Create and design reporting templates and tools for Operations Team.
• Provide guidance and coaching to AMOs and MOs on utilisation of the reporting tools and templates.
• Work is organised and completed within agreed timescales, in accordance with procedures.
• Work is distributed / duties allocated between individuals in accordance with their experience / ability.
• Productivity and quality of work are monitored and achieved.
• Issues / problems are fully analysed and resolved or escalated. Appropriate action is taken to prevent recurrence.
• Procedural changes / new initiatives are fully communicated to and implemented.
• Encourage and monitor team member to consistently maintain a high level of customer service.
• Ensure effective workflow management in order to meet timelines and quality levels, checking and maintaining effective resource utilisation at all times.
• Contribute to contingency planning for the teams / sections.
• Guiding new MO and AMO in setting up new templates and documentation for their new teams.
• Completion of Records and Management Information.
• Management information, other required data and communication are completed accurately and supporting statistics / reports / returns are presented within agreed timescales.

Housekeeping

• Maintain equipment, systems and general work environment in good condition.
• Issues / problems are investigated or resolved immediately or escalated to Line Manager

Managing for Value

• Identify ways for improving service / adding value / reducing costs in line with business goals.
• Encourage and support initiatives originating within the team for implementation and recognition.
• Timely and accurate delivery of process objectives per the agreed SLA.
• Zero control issues.
• Escalation \xe2\x80\x93 Timely and structured.
• Exception Matrix \xe2\x80\x93 documented.

Role Context: Global Service Delivery (GSD) is an end-to-end offshore banking and financial services provider. A vital part of the HSBC Group\'s global strategy, GSD seamlessly integrates and helps the Group remain competitive in the ever changing world of banking and finance. GSD is rooted in the Group\'s strategy of Managing for Growth as it aims to consolidate the Group\'s back office banking operations.
Management of Risk

• Manage Product control processes in accordance with the group\xe2\x80\x99s FIM reporting requirements
• Ensure all regulatory reporting requirements are considered e.g. SOX
• Any process re-engineering must comply with the applicable control environment
• Aware of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations.
• Observe and maintain internal control standards associated with HSBC policy/FIM requirements, across legal, compliance, credit, operations and other key stake-holder groups.

Observation of Internal Controls

• Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• The need to implement the Group Compliance Policy, as applicable to their role.
• The requirement for each employee to be aware of the Operational Risk scenario associated with their role and to ensure that all actions during their employment with HSBC take account of the likelihood of operational risk occurring.

Requirements
What you will need to succeed in the role:

• A degree in accounting/finance/management/business administration.
• Relevant change and project management qualifications/certifications will be an added advantage.
• The role requires extensive understanding of Global Banking & Markets business mainly for Collateral Management, excellent process and control acumen, alongside evidence of ability to influence cross-functional / divisional stakeholders.
• Ideally a minimum of 6-8 years tenure within Operations with proven track record of change and process improvements, alongside evidence of driving both tactical and strategic agenda / initiatives.
• Deep knowledge of Collateral and risk Management would be advantegous.
• Supervisory skills with exposure to appraisals, counselling, team building and staff development
• A distinct advantage to have a good understanding of ISDA CSA and other margin related documentation
• Leadership skills, with ability to build rapport with and relate to and effectively develop a wide range of people.
• Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals.
• Proven experience of successfully managing and developing a team of both managers and staff across a diverse range of processes, with an ability to provide direction and motivation in an ever changing environment
• Strong verbal and business communication skills
• Evidence of active participation in establishing and managing effective Operational Risk.
• Evidence of strategy design and implementation with sound understanding of internal/external business environment.
• A positive self-starter with excellent verbal and written communication skills.
• A good understanding of group policies and procedures and the ability to effectively communicate and implement them.
• Excellent teamwork and leadership skills with a proven ability to motivate staff in an ever-changing environment.
• Experience of establishing and maintaining relationships with colleagues to achieve shared goals.
• Evidence of having taken difficult decisions in a complex operational environment including HR related issues.
• Proven record in building and maintaining business relationships and a strong customer service drive
• Excellent analytical skills and commercial acumen
• Analytical skills, with ability to recognize areas of risk or opportunities for improvement.
• Ability to comprehend and minimize operational risks including wide understanding of audit controls and compliance requirements.
• Ability to deliver under challenging environment with tight timelines.
• Exposure to projects and an understanding of process mapping and process re-engineering.
• Evidence of excellent prioritizing, planning and organizing skills.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
You\xe2\x80\x99ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\xe2\x80\x9d
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
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