Job Description

Job description Some careers shine brighter than others. If you\'re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Manager Operations. Why join us This department is responsible to analyze the corporate actions swift and documents received from agent or registrar and to broadcast it to the client. An accurate broadcast is required in order for client to manage their entitlement projection and to elect on any options provided by agent on the respective CA event. Apart from notifying the client, the team is also responsible in ensuring client\'s entitlement has been processed on Pay Date in accordance to CASS rules. Any discrepancy will be investigated with the respective agent or registrar in order for payments to be made accurately to the client. Aside from ensuring payments are made on timely manner, the team will also investigate on any cash or stock breaks allocate to the team. They will need to identify if the cash or stock breaks are related to any Corporate Actions events and to notify the processing team to make the payments to the clients. The Opportunity: Ensure a low cost, high quality service to the business areas ensuring that risk is minimized and profit is maximized through effective management of costs/resources. Ensure that process and procedures are continually reviewed and improved and the changes are communicated and implemented effectively. The job also entails checking on internal audits and measures undertaken and regularly review them in order to maintain quality and productivity at the optimum level. Set a high standard of continuous staff motivation and leadership to ensure a good work environment leading to committed staff who take pride in working for the Company. Develop staff to achieve their potential to both meet Company objectives and manage attrition. Individual managers are responsible for managing operational risk, including its identification, assessment, mitigation and controls, loss identification and reporting in accordance with the Operational Risk Management Framework\' All Securities Managers are required: - To maintain HSBC Internal Control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators. To implement the Group Compliance Policy as applicable to your role in conjunction with the relevant Compliance Department. The term \'compliance\' embraces all relevant laws, rules and codes with which the business has to comply within India and in relation to the countries migrating work to the assigned GCS. To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies. What you\'ll do: Lead by example through service excellence and driving quality initiatives for improved Customer Satisfaction. Drive staff development through soft skill training, personal development plans and performance management reviews. Reward and recognise service excellence and keep high staff morale through \'Celebrating Success\'. Strike balance among task, team and individual to inspire and influence staff to bring out their best. Motivate and develop team members to meet business objectives - advice and guidance is given in a constructive manner and supported by appropriate evidence. Ensure Assistant Managers are briefed and made aware of individual/department performance achievements/ targets in a timely manner. Develop staff to achieve business objectives and achieve individual potential, sharing knowledge and experience and providing assistance on referred issues. Create an environment where skills and knowledge is openly shared to achieve department and business goals. Ensure performance management scheme is implemented in line with procedures across sections consistently. Supporting the initiatives undertaken by the management, HSS, HDPM and Group Processes are regularly reviewed to identify improvements that will enhance operational and financial effectiveness. Devise and analyze MI requirements/processes to ensure the tracking mechanism is reflective of the current business activities and its ability to measure the GSEs performance across different market with different level of experience. Ensure that other business data requirements are completed accurately and supporting statistics/reports/returns are presented to business/management within agreed timescales. To acquire a broad understanding of the corporate action processes and to keep abreast with the latest developments in the assigned markets on the rules and regulations by the regulators, stock exchange and etc that may have implication to the daily corporate action processes. To plan for allocation/reallocation of resources and process prioritization across the various markets within Corporate Actions to smoothen the impact of erratic workflows/volumes and leave management by ensuring that a robust cross training plan is in place to multi skill operation teams. To plan for standardization of corporate action processes by sharing the best practices across the various markets with the aim to enhance cost effectiveness and efficiencies. To ensure control measures/checkpoints are established to scrutinize exceptions/errors to prevent any operational losses and reviews on these measures are constantly performed. Procedural changes/new initiatives are reviewed, fully communicated to and implemented. To ensure strong internal audit and staff feedback mechanisms are in place to prevent potential frauds/losses. Plan for effective cross training taking into account the Global Contingency requirements, Staff Banding progression and Operational requirements and striking a balance among them. Ensure \'Knowledge retention\' in the section by reinforcing concepts through continuous staff training. (To address the effects of attrition) Process productivity and quality targets are set, monitored and achieved to ensure optimum resource utilisation and achievement of business objectives and customer SLA\'s Review Contingency requirements on a periodic basis and invoke relevant business recovery measures as necessary. Carry out effective Operational Risk Assessment by monitoring and implementing risk mitigating plans. To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department. The term compliance embraces all relevant laws, rules and codes with which the business has to apply. To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies. Requirements What you will need to succeed in the role: A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position At least 3-5 years\' experience in a management position with exposure to appraisals, counseling, team building and staff development. Experience in a Securities processing environment especially in Corporate Action would be an added advantage. HSBC Securities experience would be beneficial especially with exposure to the worldwide aspect of the business. Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle capacity and MI reporting Ability to build and maintain relations with business units and continuously give feedback by stringent follow up on service level agreements Evidence of strong analytical, statistical and data mining skills to study trends, make projections and to interpret numeric information. Evidence of strong operational decision making and be able to provide analytical support to the teams Experience of successfully managing and developing a team in a previous role Evidence of process management skills with an ability to initiate process improvements Initiate cost control measures by achieving resource efficiency and managing overheads Potentially willing to work non-standard Asian hours (e.g. UK hours) Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above. Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role. You\'ll achieve more when you join HSBC. HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\' Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. ...Issued By HSBC Electronic Data Processing (Malaysia) Sdn Bhd...

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