Job Description

Job description

Business: Securities Services - Funds Fee Billing

Open positions: 1

Role Title: Manager Operations

Global Career Band: 6

Location (Country / City ): Malaysia / Kuala Lumpur

Recruiter Name : Nana Nasrudin

Why join us?

Fee Billing team currently manages fee billing related tasks for raising and collection of fees for all services and product offerings in Securities Services; GC, DCC, FA, GTFS and BOSS, across 25 countries where Securities Services operates.

The Opportunity:

Produces invoices within the agreed timelines and to the accuracy agreed and forward the same to our customers for payment. Follow up for the charges payable, recover them, apply the received funds to the respective ledgers and reconcile the outstanding. The invoices are reviewed and analyzed for issues or errors before they are sent out to prevent customer dissatisfaction or complaints. The Fee letters agreed with the customers are reviewed on the system annually for accuracy of data capture.

What you\xe2\x80\x99ll do:

\xc2\xb7 Develop a highly engaged team with strong alignment to the business

\xc2\xb7 Manage and help reduce operational loses year on year and bring in adequate controls to support the same.

\xc2\xb7 Challenge existing processes and help streamline and standardize them across all countries

\xc2\xb7 Securities Services is a high risk area with increasing complexity and regulatory scrutiny due to the current regulatory environment in Securities Services and Financial Services industry. The job holder is required to keep up to date with the changing environment, policies and processes.

\xc2\xb7 The job holder is continuously required to reassess the operational risks associated with the role and the inherent business, taking account of changing economic or market conditions, legal and regulatory changes, operational procedure and practices, management restructuring and the impact to new technology.

\xc2\xb7 Ensure invoices are sent to the clients in a timely, accurate and to the standards agreed.

\xc2\xb7 Collaborate with the wider team with regards to Fee Billing activities.

\xc2\xb7 Good understanding of the change management process, principles and practicalities. Fair knowledge of the Fee billing process which includes tariff set up /review for all clients in all Securities Services countries.

\xc2\xb7 Ability to take ownership for deliverables and to work independently with little or no supervision.

\xc2\xb7 Recognize, reward and set high internal service excellence benchmarks to ensure customer satisfaction.

\xc2\xb7 Proactively identify new areas of improvement for self and team. Problems are identified and resolved to provide better customer satisfaction and experience.

\xc2\xb7 Review and implement any system changes that are needed to do the work effectively and efficiently.

Requirements

What additional skills will be good to have:

\xc2\xb7 Good communication skills, ability to converse confidently with senior stake holders in country/city offices

\xc2\xb7 Very good written and verbal English language skills

\xc2\xb7 Good negotiation and influencing skills, with good exposure to staff management.

\xc2\xb7 Good knowledge of the Securities Services business.

\xc2\xb7 At least 5 years of experience in Securities Services.

\xc2\xb7 Eye for detail in identifying errors/mistakes

You\xe2\x80\x99ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\xe2\x80\x9d

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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