Job Description

Job description

Business: Collateral Services Manila

Open positions: 1

Role Title: Manager Operations

Global Career Band: 6

Location (Country / City ): Kuala Lumpur, Malaysia

Recruiter Name : Nana Nasruddin

Why join us?

As part of the Global Markets Operations strategic model, HSBC have created a \xe2\x80\x9cCentre of Excellence\xe2\x80\x9d (CoE) for Operations processing in the Global Service Centre in Kuala Lumpur, Malaysia. The CoE supports multiple products and legal entities, providing utility type processes whilst their partners in the onshore hubs concentrate on functions which require proximity to business or clients, or which are deemed too complex to be migrated. A second site has been set up in Manila for contingency purposes, which sits under the governance of KL.

The Collateral & Valuations are responsible for the processing of all collateral related counterparty risk exposure management & the collate, distribution of client portfolio valuations and settlement of cash and interest. Products covered include all OTC derivative transactions & securities administered in London. These include locally booked interest rate, equity, credit & FX derivatives.

The Opportunity:

The key functions of this role include the understanding of:-

\xc2\xb7 Input & maintenance of collateral legal agreement static.

\xc2\xb7 The investigation & resolution of all system feed exceptions.

\xc2\xb7 Production & monitoring of system market & regulation data reports.

\xc2\xb7 Understand the processes\xe2\x80\x99 functions and objectives irrespective of Business Areas to be able to custom design the AMO

\xc2\xb7 report layout for respective processes.

\xc2\xb7 Understand Management Information requirements and produce Weekly and Monthly MI reports for Management.

\xc2\xb7 Ensure timely and accurate reporting by all AMOs and MOs.

\xc2\xb7 Create Supporting Templates and prepare guidelines for Operations to use.

\xc2\xb7 Create and implement Leave Planner to Operation Teams and Compile Operation Teams\xe2\x80\x99 Leave

\xc2\xb7 Provide leadership and customer service to all, both top and lower Management, consistent with Group and Company policies and standards. Leading a cohesive

team, working in a supportive team environment driven by people centric values.

\xc2\xb7 Provide support for any ad-hoc project to the Head of Operations and Operation teams for any work involving collation,

analysis, forecasting and budgeting relating to Operational data\xe2\x80\x99s.

\xc2\xb7 Need to be hands on with the processing and also in team management

\xc2\xb7 Understanding of Global client valuation policy and ensuring that it is adhered to

\xc2\xb7 Understand the changes in policy and its impact on the process and implementation of the changes in the process

\xc2\xb7 Stake holder management, both internal and external

\xc2\xb7 Ensuring highest quality of client service is maintained at all times

\xc2\xb7 Understanding the underlying risk in the process and ensuring necessary steps are taken to mitigate or minimize them

\xc2\xb7 Should be able to adapt to the constant regulatory changes that might happen and also understand its impact on the

process

\xc2\xb7 Candidate to have sound knowledge of products and trade life cycle. Candidate to have sound knowledge of collateral business and understanding of risk

associated with the same

What you\xe2\x80\x99ll do:

Impact on the Business/Function

\xc2\xb7 Provide management oversight of Collateral management functions. Ensure meeting PLA agreed with business partners

\xc2\xb7 Drive business initiatives including systems implementation to completion

\xc2\xb7 Work closely with London, Hong Kong, Paris and New York business partners to implement the global strategic model. This involves building relationships

between onshore and offshore teams to increase efficiencies and to create best practice.

\xc2\xb7 To work closely with Onshore business partners ensuring a high standard of communication maintained between teams

\xc2\xb7 Develop potential staff and manage poor performer

\xc2\xb7 Ensure processes complies with FIM

\xc2\xb7 Ensure effective escalation procedures in place

\xc2\xb7 Continuous review and improvement of processes to enhance controls and create efficiencies in service delivery

\xc2\xb7 Strong focus on waste reduction

\xc2\xb7 Create an environment of minimal bureaucracy

Customers / Stakeholders

\xc2\xa7 Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality

and prevent recurrence.

\xc2\xa7 Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer.

\xc2\xa7 Customers are kept fully informed of progress.

\xc2\xa7 Periodical MI submitted accurately and in line with customer and business needs.

\xc2\xa7 Updates and procedural changes obtained and cascaded / recorded.

\xc2\xa7 Enhance systems and business knowledge relating to customers / processes and cascade to teams.

Leadership & Teamwork

\xc2\xa7 Monthly 1:1 to be completed regularly every month.

\xc2\xa7 Guide and provide feedback to staff on their development and ways of improvement that could enhance personal skills and knowledge to meet business

objectives.

\xc2\xa7 Plan and discuss with staff on career development plan

\xc2\xa7 Motivate and develop teams and subordinate to meet business objectives.

\xc2\xa7 Create robust team environment where skills and knowledge openly shared to achieve team and business goals.

\xc2\xa7 Development plan created and reviewed. Teams are regularly briefed and trained on any developments.

\xc2\xa7 Knowledge and experience are shared with teams, providing assistance on referred / technical issues.

\xc2\xa7 Advice and guidance is given in a constructive manner and positively.

\xc2\xa7 Be aware of issues within teams and resolve or escalate in appropriate and timely manner.

\xc2\xa7 Identify strength / weakness of teams in order to develop them. Share knowledge, best practice and experience with colleagues at all levels to ensure they achieve

their goals and business objectives.

Operational Effectiveness & Control

\xc2\xa7 Effectively manage implementation of reporting tools and guidelines for all processes, identifying and escalating issues for resolution as appropriate.

\xc2\xa7 Create and design reporting templates and tools for Operations Team.

\xc2\xa7 Provide guidance and coaching to AMOs and MOs on utilization of the reporting tools and templates.

\xc2\xa7 Work is organized and completed within agreed timescales, in accordance with procedures.

\xc2\xa7 Work is distributed / duties allocated between individuals in accordance with their experience / ability.

\xc2\xa7 Productivity and quality of work are monitored and achieved.

\xc2\xa7 Issues / problems are fully analyzed and resolved or escalated. Appropriate action is taken to prevent recurrence.

\xc2\xa7 Procedural changes / new initiatives are fully communicated to and implemented.

\xc2\xa7 Encourage and monitor team member to consistently maintain a high level of customer service.

\xc2\xa7 Ensure effective workflow management in order to meet timelines and quality levels, checking and maintaining effective resource utilization at all times.

\xc2\xa7 Contribute to contingency planning for the teams / sections.

\xc2\xa7 Guiding new MO and AMO in setting up new templates and documentation for their new teams.

\xc2\xa7 Completion of Records and Management Information

\xc2\xa7 Management information, other required data and communication are completed accurately and supporting statistics / reports / returns are presented within

agreed timescales.

Housekeeping

\xc2\xa7 Maintain equipment, systems and general work environment in good condition.

\xc2\xa7 Issues / problems are investigated or resolved immediately or escalated to Line Manager

Managing for Value

\xc2\xa7 Identify ways for improving service / adding value / reducing costs in line with business goals.

• Encourage and support initiatives originating within the team for implementation and recognition.

Requirements

What you will need to succeed in the role:

\xc2\xb7 Relationship Management

\xc2\xb7 People Management & Employee Development

\xc2\xb7 Attrition and Business contingencies

\xc2\xb7 Process & Business Knowledge

\xc2\xb7 Skill set match / profiling for the teams

\xc2\xb7 Business Re-engineering.

\xc2\xb7 In addition, the role will require a large degree of management of streamlining of processes while seeking efficiencies within current processes to ensure

that appropriate economies of scale are achieved.

\xc2\xb7 The incumbent will be responsible for the review of new business initiatives relating to collateral optimisation in Collateral functions and the process impact

to Collateral Operations e.g. FXPB, Repo, Equity business. Aligning the various businesses.

\xc2\xb7 This role will require the incumbent to build out an effective team covering Collateral Services tasks on a daily basis. This will require the individual to

understand and educate their team, be able to work with multiple business stakeholders and communicate constructively and concisely.

\xc2\xb7 Liaising with multiple stakeholders and updating on the regulatory impact coming out of North America and Europe. Managing stakeholder queries.

You\xe2\x80\x99ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\xe2\x80\x9d

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (Malaysia) Private LTD***

HSBC