Job Description

POSITION GENERAL SUMMARY

• Oversee the terminal and off-terminal tenancy based on contractual obligations to ensure optimal operational efficiency, fostering tenant satisfaction, driving revenue growth and safety standards across all MASB airports.

ESSENTIAL POSITION FUNCTIONNon Aero Business

• Explore potential revenue on top of rental/ land lease activity
• Evaluate for low-value and short term tenancy process for terminal and off-terminal prospects to boost revenue and secure credible tenants.
• Maintain/ update a master data on airports tenancy to provide overview of MASB\'s non-aero business.
• Maintain and update budgetary record to ensure ample support are provided in delivering the non-aero business targets and meeting the contract obligation.
• Maintain a monthly performance report highlighting occupancy, revenue, work-in-progress, operational risk, etc.
• Prepare and maintain relevant status reports (periodic/ ad-hoc) for the benefits of team members and tenants.
• Monitor execution of any development projects in the airports

Tenant Liaison

• Maintain a positive relationship with all tenants by monthly engagement to address their concerns, gather feedback, and ensure their satisfaction with the services provided
• Maintain a list of contacts, including key points of contact (PICs) from tenants to build strong relationships and facilitate effective management of tenant needs.
• Facilitating meetings to resolve tenancy issues and crises by providing necessary materials/resources and making appropriate referrals.
• Act as first responder to mitigate and resolve issues in case of breakdowns and disruptions.
• Contract governance - Issuance of notices, site instruction, memo (contract remedy , penalties, etc)
• Maintenance of the \'Tenant Handbook,\' serving as the handbook\'s point of contact (PIC) and primary reference for stakeholders
• Ensuring governance to Certificate of Use (COU) compliance by the tenant

Facilities Management

• Implement routine facility preventive maintenance plan to ensure the ongoing upkeep and operational efficiency of all building systems and infrastructure
• Strategize and formulate budgetary plans for facility maintenance, aligning with revenue collection from service fees or the obligation rises based on rental value
• Ensure proper Non Aero Business unit budgetary include administrative expenses, transportation costs, training expenses, and other costs necessary for the efficient operation of the unit.
• Manage off-terminal occupancy to ensure that set targets are met and revenue is secured accordingly, aligning with the revenue goals set by KASB

Property Maintenance

• Manage procurement process for any maintenance works related to off-terminal tenancy
• Maintain and update tracking of maintenance work done as record and reference for future work
• Monitor and facilitate any compliance requirements from airside compliance, for any upcoming works i.e. maintenance/development

Building Audit

• Ensure reinstatement of premises upon termination/expiry of tenancy according to contractual obligations
• Perform regular inspections on building safety and security by establishing effective monitoring dashboard or matrix
• Ensure tenancy compliance to the government or agencies requirements for building safety & standard
• Conduct of building audit prior to the facility being tenanted out/ monetized, to establish the condition of the property and to ensure compliance with regulations

Key Challenges

• Maintaining positive tenant relationships and resolving issues promptly can be demanding, especially in a diverse and dynamic airport environment
• Managing the upkeep and maintenance of airport facilities to ensure operational efficiency and safety can be resource-intensive and require proactive planning.
• Identifying and mitigating operational risks, including disruptions and compliance issues, is crucial to maintaining smooth operations and tenant satisfaction.

Skills

• Experience in the aviation industry or a related field.
• Strong understanding of commercial property management and tenant relations.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in Microsoft Office Suite and property management software.
• Ability to work independently and manage multiple priorities

Relevant Industries

• Degree with minimum 5 years in facilities management, property management, or a related area

Education

• Degree Certificate preferably with Business Administration, Property Management, Facilities Management or a related field
• (Master Degree would be an added advantage)

Additional InformationOpen for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us no later than 5 November 2024.
Only shortlisted will be notified.

Malaysia Airports