Job Description

Job description

Open positions: 1

Role Title: Manager Prime Finance Operations

Global Career Band: GCB 6

Location (Country/city): Malaysia

Recruiter Name: Rebecca Choo

"The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we\xe2\x80\x99re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have."

Why join us?

The role is in compliance with the BCG layering i.e., adhering to the eight layers of the organization. However, the complexity and team size are the basis for defining the role levels rather than the span of control.

This is due to the complex and high-risk nature of the business with direct Regulatory, Financial and Client impact.

As part of the Markets Operations strategic model, HSBC have an operations hub in Kuala Lumpur, Manila and Bangalore within the Global Service Centre. These support multiple products and legal entities and are responsible for various functions within the trade life cycle.

The operations are organized in product teams which are in line with the overall Markets Operations structure: Equities, Fixed Income, FX/MM, Cross Product Services, Client Data Services and Collateral Management & Client Valuation Operations.

In addition, there are other support functions including Finance, People Development and Business Risk & Control Management

• Ensure the smooth running of the Operations teams in Kuala Lumpur, making sure an appropriate structure exists below the management level and that succession planning is in place
• Maintain high standards of control and minimal operational loss incidents
• Execute future migrations as planned by Regional and Functional product heads, based on agreed end-state operating model
• Execute formalised strategy for how Kuala Lumpur can bring greater value to the global operations function
• Deliver on anticipated benefits from migrations, realised through cost benefits while maintaining / improving service levels
• Ensure consistent procedures are being followed for migrations from all locations and build capability in Kuala Lumpur to receive and manage functions
• Continue to improve processes once migrated, and realise efficiency savings. Conduct root cause analysis on repetitive process exceptions and implement fixes
• Establish appropriate metrics to monitor controls, productivity and service levels
• Recruit and train staff as required
• Establish materials, training programmes etc to ensure specialist product and process knowledge can be retained and handed on appropriately to new staff
• Work with IT to implement both strategic and tactical change programmes

The Opportunity

Impact on the Business

• Adherence to KRI & KPI targets as set by Global Operations Management
• Deliver Risk & Control Framework
• Adherence to Regulatory requirements. E.g. DFA & EMIR
• Cost Review & Rationalization
• Process Improvements and Cost Savings Realization
• Support delivery of market-led initiatives
• Partner and Input into Operating Model Strategy
• Deliver - Offshoring Strategy
• Engagement in Group wide initiatives
• Create a change culture within the Operations
• Lead People agenda
• Develop and enhance Client Service Operating Model
• Own and manage KRI targets set by each product line Globally, and engagement in regular risk and control meetings to explain numbers; plus input into the monthly Global MI packs, and reviewing offshore controls and issues with regional management
• Input and delivery of process / capacity enhancements that will positively effect the KPI\xe2\x80\x99s and allow more Business volume to be supported with minimal incremental headcount
• Actively manage KRIs to minimise risk. E.g. Nostro/Stock/inter-system breaks, Failed trades, Client Money and Unaffirmed Confirmations
• Reduction in Operational losses versus previous year.
• Ensure regular control reviews are performed and key issues identified and resolved
• Implementation of Regulatory change initiatives per required standards
• Identification of Key operational and Regulatory related risks & escalated in a timely manner
• Accuracy in billed headcount and rationalisation of overtime
• Work closely with the team to deliver efficiencies which result in tangible benefits and increases effectiveness of the department
• Support delivery of Markets Ops led initiatives
• Champion and influence case for change and drive implementation with the appropriate stakeholder support
• Ensure implementation of Target Operating Model
• Ensure Kuala Lumpur successfully takes on board new migrations from the hubs with no negative impact on operational risk, client service and efficiency
• Where appropriate, work with internal teams to improve the overall footprint and ensure we stay aligned to the Business goals
• Reflect change agenda and delivery in all Operational goals. Encourage process improvements
• Create an open, transparent, communicative environment, where success is driven from feedback and People Survey
• Continually improve on client service
• Build and embed a client focussed culture within the team

Leadership & Teamwork

• Leadership \xe2\x80\x93 Lead the PF, Billing team (8 FTEs) which supports the HBEU balance sheet. This is imperative across a number of key deliverables. Leadership should exist in driving Risk and Control Framework, instilling a change culture into the organisation, driving cross-departmental/divisional initiatives and discussions and representing Equities Operations at the necessary forums.
• Teamwork \xe2\x80\x93 Create an environment where both within and outside of your direct responsibilities, Markets Operations are viewed as team players, striving to deliver in partnership with colleagues in the organisation.
• Your Management team should be instrumental in creating this culture with you and realising that the successes that can be achieved are much more achievable collectively
• Business Strategy & Global Focus \xe2\x80\x93 Understand the business strategy, the organisation and structure

Drive behaviour that will influence enforcement of Risk & Control framework for Markets Operations

Maintain team engagement through development activities; training and succession planning

Regular dialogue with management team collectively

Regular 1:1\xe2\x80\x99s with the team

Create greater formality on communication through management layers

In-depth understanding of how the business is organised/ structured and effectively articulate to the department

Engage with wider teams to promote best practice and knowledge sharing

Operational Effectiveness & Control

• Partner with Risk Managers across Global sites to ensure joined up and consistent approach to risk and control
• Engagement in discussions around capacity and work drivers and setting of brightlines
• Work with Global Businesses to ensure that the framework is consistent across Markets Operations and Global in nature
• Create rigid risk & control environment from junior team members through to management team
• Support formal escalation framework across all aspects of Operations, including day to day operational risks and systemic risks
• Partner with Audit and Compliance regionally to resolve high audit items, deliver prompt resolution and actions, and take ownership where appropriate; and liaise with relevant Business stream to provide updates and transparency
• Drive a culture for escalation and compliance. Success managed through identification and remediation of daily issues and appropriate escalation to management. Demonstrate positive trend in number of ops incidents
• Active involvement in department risk initiatives, including Risk Control Assessment
• Strong understanding of operational risks inherent to the business supported
• Monitor and track issues and remedial actions

What You\xe2\x80\x99ll Do?

Role Context (The environment and operating conditions of the role including the extent of guidance and authority)

The role has full responsibility for staffing within the teams, in conjunction with the GSC Product Head, including recruitment and staffing decisions, and also for all aspects of the local control environment. It must, however comply with the Global Best Practice and agreed process flows as defined by the global management team.

Management of Risk (Operational Risk / FIM requirements)

• Is aware of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations.
• Adheres to the HSBC control framework and promotes excellent risk management across the function.

Close working partnership with the Business Risk and Control team

Observation of Internal Controls (Compliance Policy / FIM requirements)

• Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
• Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.

Role Dimensions (e.g. balance sheet size, lending/expenditure limits, size/volume of transactions, budget. in USD\xe2\x80\x99000)

• The role manages about 26,000 control request (TAF, Autoborrows) processed in a quarter with target of 99.95% quality.
• The role is also responsible for the monthly Billing for SBL, for accurate reconciliation of the PnL

Requirements

What you\xe2\x80\x99ll need to succeed in the role?

• Strong understanding of Markets Operations. Experience in Equities products is preferred.
• Experienced operations professional with significant exposure to managing off shore operations; ideally with focus on Markets Operations but not exclusively
• Exceptional leadership and management skills with the capability or track record of managing staff
• Ability to work in a virtual team environment with ability to support multiple functions and stakeholders
• Hands on experience of executing on-shore and off-shore operating models
• Strong awareness and appreciation to operations risk and control and exception management
• Ability to implement global initiatives and work as part of a global management team
• Strong communication skills with the ability to manage local and international relationships across an organisation
• Attention to detail and a hands on approach to management to work with local managers driving process change and improve efficiency and control
• Familiar working knowledge of associated technology

You\xe2\x80\x99ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\xe2\x80\x9d

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Issued by HSBC Electronic Data Processing (India) Private LTD

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